Older motorists turned down for car cover because an insurer has an upper age limit restriction should be “signposted” to another insurer.
The system has been set up in agreement between the government, the Association of British Insurers (ABI) and the British Insurance Brokers' Association (BIBA).
In order to ensure that mature drivers can still be protected, the firm that cannot cover them is expected to direct them to an insurer that will or to BIBA’s ‘Find a Broker’ service, where they can seek out a policy regardless of age.
“We are committed to making sure that all people who need insurance find it as easy as possible to get it,” said Otto Thoresen, Director General of the ABI.
However, Age UK carried out “mystery shopping” research to determine the effectiveness of this system.
In a survey of 205 people aged 60 and over, it was found that 21% of those over 80 were denied quotes because of their age.
Of these, 85% were not “signposted” to another insurer, demonstrating the need for mature drivers to ensure they get the best possible deal.