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Broadband

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How can I find the right broadband deal for me?

It’s easy. Whether you’re thinking about switching suppliers or getting broadband you’re in the right place.

You’ll find everything you need to know about broadband, how to get it and how to find a great package for you.

Frequently asked questions

What types of broadband are available?

There are several to choose from:

ADSL: This works over the same line as your landline phone, and you can still talk on the phone while surfing the web. ADSL broadband coverage is available to more than 99% of the population. Superfast broadband – which Ofcom defines as providing a minimum 30Mbit/s download speed – is now available to 91% of premises in the UK. And around 34% of all premises could upgrade from their existing slower service to superfast services and get faster speeds, according to Ofcom.

Fibre broadband: this offers speeds many times faster than ADSL or cable with a more stable performance, especially at peak times. Fibre optic is ideal if you stream a lot of music or video, for online gaming or for a household where several people use the internet, or you've got lots of devices, but it can often come at a higher price. Full fibre lines also have fewer faults that affect service, according to Ofcom.  

Fibre isn’t yet available everywhere in the country, and the fastest fibre services are only available in around 2-3% of homes – with England and Wales at 3% of homes, while in Scotland and Northern Ireland it's 1% of homes. Availability is increasing all the time as providers extend their full fibre networks, so it’s worth checking if it’s now available to you.  

Cable broadband: Faster than ADSL, cable broadband uses the same cables as a cable TV package. Cable connections are either fibre optic or coaxial and only available in certain locations. A couple of cable providers offer broadband without line rental.

Mobile broadband (3G or 4G): We don’t currently offer this comparison. This is a service you can connect to at home as well as on the go. It’s convenient and doesn’t require a landline, but it can be expensive.

  • You’ll typically get a USB dongle to plug into your computer, or a special wireless box which just needs a power supply.  
  • There are no wires or cables and you can choose between pay as you go (PAYG), contract or SIM-only.

Satellite broadband: this is an option for people living in the few areas where a good ADSL, cable or fibre broadband connection isn’t available.

 

What broadband speed could I get?

It’s worth considering as these packages can offer the benefit of cost and convenience.  

They’re usually:

  • cheaper than separate deals
  • easier to pay in one single bill  
  • customer support is all in one place

Ultimately, you need to make sure the package suits your needs. A few things to check are:

  • the cost of monthly line rental  
  • the charges if you exceed your data or call allowance
  • package features (e.g. free day time calls, TV channels)

How do I check broadband speeds?

To find out what you can get, use an online broadband speed checker. Use this to compare speeds from people in your area and which providers they’re using to get those speeds. 

ADSL broadband is available to 99% of UK homes and businesses, but cable and fibre are still being introduced in some areas – so even if you want a faster connection, you may not be able to get one. 

See our guide to broadband in rural areas.

How do I claim my vouchers on broadband packages?

If you’ve switched broadband, phone and TV packages through us and your package included extras such as a freebie, vouchers or other offers by the supplier as part of the deal, here’s how you go about claiming it.

How can I compare broadband deals now?

Simply tell us your postcode and we can quickly help you compare deals from leading internet providers. You can then compare them in order of monthly cost, data usage, average speeds or contract length. Get a quote in less than 1 minute**.

**On average it can take less than 1 minute to complete a broadband quote through Compare the Market based on data in February 2020.

Need help to choose the right broadband deal?

Take a look at some of our guides:

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