What if my current broadband provider can’t provide a service at my new home?
If your existing broadband provider is unable to offer you their service at your new address, you’ll need a new broadband provider when you move.
Unfortunately, if you're still within your minimum contract term, you may have to pay termination/cancellation costs or continue paying for the remaining months even though you can’t actually receive the service.
In this instance it may be worth talking to your provider to see if you’re able to reduce or remove the charges altogether. According to Ofcom, 52% of broadband switchers were ‘very or fairly surprised’ to have to pay early termination costs when they move. So be aware that this could affect you.
As soon as you’re thinking of moving, you can use our broadband comparison service to see what broadband services are available to you in your new home. If you get stuck, just call an expert on 0800 276 1180, 8am-9pm Monday to Sunday.