Vodafone broadband deals
It might be best known for its mobile network, but Vodafone also offers a wide range of competitive broadband packages.
Find out about its speeds, network coverage and prices, and compare Vodafone broadband packages with Compare the Market to see if you could get a better deal.
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About Vodafone broadband
Vodafone leapt to fame in 1985, when the country’s first mobile call was made using its network on New Year’s Day. Just over 30 years later, on 12 October 2015, it launched Vodafone broadband.
Vodafone now offers a range of broadband services, including ADSL, fibre and ultrafast fibre connections, with speeds of up to 2.2Gbps.
As of November 2024, Vodafone UK has around 1.3 million broadband customers.
Key features of Vodafone broadband include:
- 24-month plans, with 12-month social tariffs available to eligible customers
- Free Wi-Fi router
- Online security through Secure Net, plus a six-month free trial of F-Secure SAFE protection
- App for convenient broadband management
- Signal boosters to improve whole-home coverage
How good is Vodafone broadband?
Currently, Vodafone broadband offers internet speeds of up to 2.2Gbps, meaning fast and reliable connectivity.
Coverage is extensive, with availability reaching more than 99% of UK homes. Over one million customers throughout the UK use Vodafone broadband.
Its Ultra Hub router – included with Vodafone Pro II broadband packages – was rated 4.5 stars by Trusted Reviews. The site says the router provides a ‘lightning-fast connection’ but is ‘a little light on features’.
Vodafone Broadband and Essentials customers will receive the Power Hub router. Broadband.co.uk says it’s easy to set up, but users have given more mixed reviews on Vodafone’s community forum and Reddit.
Vodafone mobile customers can get exclusive benefits through Vodafone Together if they use the company’s broadband services. These could include:
- Reduced monthly bills
- Discounted SIM cards
- Free antivirus for several months
- Exclusive rewards through Vodafone’s VeryMe loyalty programme
What are Vodafone’s broadband prices like?
Vodafone broadband offers competitively priced deals starting from £20 per month if you want a social tariff, or £24 if you want ultrafast speeds when we checked in January 2025.
See if your broadband could be cheaper with our comparison tool.
What speeds can I expect with Vodafone?
Here’s an idea of how fast your broadband could be with Vodafone:
Package | Download speed | Upload speed |
Vodafone Essentials | Up to 73Mbps | Up to 10Mbps |
Vodafone Broadband | Up to 910Mbps | Up to 105Mbps |
Vodafone Xtra Broadband | Up to 910Mbps | Up to 105Mbps |
Vodafone Pro II Broadband | Up to 2.2Gbps | Up to 2.2Gbps |
Vodafone Pro II Xtra Broadband | Up to 2.2Gbps | Up to 2.2Gbps |
Vodafone Mobile Broadband | Up to 1Gbps (5G) | Up to 10Mbps |
The broadband speed you’ll need depends on your usage habits. For example, you might want faster speeds if you stream in 4K or play online video games.
Compare how fast your current internet is versus Vodafone broadband:
Test your broadband speedCan I get Vodafone broadband in my area?
Vodafone broadband offers coverage across the UK, and is available in over 99% of homes.
To see if it’s available where you are, use our postcode checker:
Compare Vodafone broadband deals near youVodafone broadband setup
Once Vodafone confirms it’s activated your broadband, you’ll need to plug in and connect the router to an active internet port.
The router name and password should be printed on a sticker attached to the hub.
Your new connection could be up and running in minutes. However, you should allow an hour or two to get online.
How good is Vodafone’s customer service?
Vodafone UK is rated ‘Excellent’ on Trustpilot, scoring 4.5 out of 5 stars. Approximately 62% of Vodafone customers gave their experience in dealing with the company five stars.
But these scores are for the company as a whole – a breakdown just focusing on broadband customers isn’t available.
How can I contact Vodafone broadband?
Here are some ways you can contact Vodafone broadband customer service:
By phone
Call Vodafone broadband customer service on 191 from a Vodafone mobile, or 0333 304 0191 from any other phone.
Lines are open Monday to Friday, 8am-10pm, and Saturday to Sunday, 8am-8pm.
Use the online chatbot
Vodafone's digital assistant TOBi is available 24/7. It can answer most queries and will connect you with a human when needed.
Visit Vodafone’s online support centre
Find answers, articles, and links for assistance in the broadband section of Vodafone’s online support centre.
Join Vodafone Community
This online forum is available 24/7. You can use it to post questions to, and get answers from, other Vodafone customers.
Use the My Vodafone app
Download the My Vodafone app on your phone to manage your broadband account.
Send a letter
Write to Vodafone at:
Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN
Frequently asked questions
Do I need a landline with Vodafone?
As Vodafone uses BT-owned Openreach to deliver broadband services, you’ll likely need a landline with most packages. However, this might not be the case if you opt for full-fibre broadband.
Check your compatibility with the latest technology before committing to any Vodafone broadband deals.
Either way, all Vodafone broadband packages include a landline. If you frequently make or receive calls, it’s easy to add a home phone to your plan.
There’s no extra setup costs with Vodafone landline installations and, if you’re switching to Vodafone, you can keep your current number or choose a new one. Simples.
How reliable is Vodafone broadband?
Speed
Currently, Vodafone’s fastest broadband speed is 2.2Gbps, up to 60 times quicker than its standard broadband.
Reliability
According to Ofcom, 84% of customers were satisfied with Vodafone’s reception/signal strength.
Customer service
Ofcom reports that 86% of customers were satisfied with overall service from Vodafone.
Given that it uses BT’s Openreach network, which covers almost the entire UK, most people should receive a reliable connection with Vodafone broadband.
How do I cancel Vodafone broadband?
Cancelling before the end of your plan means potentially paying an early termination charge. The amount payable usually depends on how long remains on your contract. If you still want to cancel:
Phone
Call Vodafone customer service on 0333 304 0191 from any phone, or 191 from a Vodafone mobile.
If you're cancelling after a bereavement, contact Vodafone's dedicated bereavement team at
0808 005 7450.
Use TOBi
TOBi, Vodafone’s digital assistant, offers quick help with your broadband queries. If TOBi can’t help, it’ll immediately connect you with someone who can.
To check the status of your Vodafone broadband:
- Log into your online account
- Call Vodafone customer service
Remember to return any equipment that came with your Vodafone order, or you could be charged for it.
If your Vodafone broadband contract ends or you cancel your direct debit, this doesn’t automatically cancel your contract. Instead, you’ll move onto a rolling contract that continues to bill you at your usual monthly rate.
Need help to choose the right broadband deal?
Take a look at some of our guides: