What should you do?
Your first step should always be to try and limit problems in the first place. We know this sounds obvious but we also know that mistakes do happen. With that in mind, there are some things you can do in your business that help to reduce the risk of legal action.
When working with your clients:
Make sure you’re happy with the contract
Don’t be put off by long and complicated contracts: read every clause and make sure you’re happy. Don’t sign it if you’re not. Keep copies of all your contracts.
Make sure deliverables are clear
Some projects can have varied and multiple objectives and specific lead times to deliver them. Make sure you clarify what you are and aren’t responsible for, and make sure it’s reflected in writing.
Set milestones and sign offs
On larger projects, break the work down into smaller chunks and insist that your client signs off on them when they are happy. Keep copies of documentation of any positive results being approved.
Make notes of meeting outcomes and agree things in writing
Keep your own set of notes and minutes of contact you have with your client. Pay attention for anything that affects your ability to deliver on your project and address issues in writing with your client. No matter how well you get on with your client, insist on recording important decisions in writing.
Finally, make sure you take out insurance cover to make sure you and your business are protected. Not only might this make sound commercial sense but it will also give you some valuable peace of mind.