Of course, if you decide to compare and switch its worth looking at new providers in more detail. For example, Ofgem and Citizens Advice have published data that allows you to see how each of the big six and the independents have fared in specific areas.
Smaller energy suppliers tend to dominate the top spots in customer satisfaction not all small providers are created equal. Ofgem has data for Q1 (January – March) 2016 that shows the number of complaints per 100,000 customer accounts and it’s not all bad for the big six and not all peachy for the independents.
According to figures from Ofgem, of the largest energy suppliers, EDF energy had the most complaints with 2,506 per 100,000, npower had the least with 1,674 per 100,000 (although this is a huge drop from Q1 2015 where complaints were a whopping 5,635 per 100,000).
But Utility Warehouse – one of the new kids on the block ended Q1 2016 with 2,769 complaints per 100,000 – more than EDF. Compare this to Ovo energy another independent who had a teeny tiny 146 complaints per 100,000. So if you’re going to switch, it’s worth taking a look at what existing customers are saying about providers.