All the information needed to switch can be found on a recent bill. If there isn’t one to hand, don’t worry, your search can still be run on estimations such as how much you roughly pay a year or month.
When you start a quote, we’ll ask you for things like the name of your current supplier and tariff, as well as how much energy you use (this can be in kilowatt hours (kWh) or in pounds). If you’re struggling to make head or tail of your bill, we can help – just visit our Understanding your bill page and we’ll show you where to find the answers you need from your bill.
If you’re thinking of leaving your current supplier partway through a contract, then you’ll need to find out if there are any exit fees. If there are, just be mindful that those fees could cancel out some of the savings you’ll potentially make by switching.
If there are exit fees and they aren’t worth paying, then just bide your time. Ofgem (the energy industry regulator) have a new rule that energy suppliers need to tell customers when their contract is due to end 42-49 days before it actually does. If you decide to switch during that time, then you can’t be charged an exit fee.
It’s also good to know that if you change your mind, you have a 14-day cooling off period – phew.
One last thing – if you have owed money to your existing supplier for more than 28 days, then you can’t switch supplier until you have paid it back.