And that’s it I’m done?
One of the reasons that people used to be hesitant about switching energy suppliers was that it was thought to be complicated and time consuming. There was also the nagging fear that perhaps the supply would be lost during the process.
The regulator Ofgem intervened to speed up the process and the agreed standard to switch supplier is now just 17 days for those suppliers who signed up to the agreement, as of January 2015. The Energy Switch Guarantee has now extended this to agree that the process must take no longer than 21 days and be hassle free with its 10 commitments.
This includes a 14 day ‘cooling off period’ just in case you change your mind and decide not to switch after all.
The majority of suppliers are on board with this switching timetable but it’s possible, particularly with the new, smaller, independent companies that it might take a little bit longer.
Your energy supply will not be interrupted throughout the switch-over so, if you’re moving to a better deal, it might be worth putting up with any small delay. However, if the switch takes a lot longer than expected, you can make a complaint. This should usually involve contacting your new energy provider for resolution first and, if you’re still not satisfied, you can take your complaint to the Energy Ombudsmen Service.