Ok – so why can I switch to some but not all tariffs?
You can’t always have your cake and eat it and it’s the same with energy switches. There are all sorts of reasons why you might not be able to switch to a particular tariff – even if the same supplier offers other tariffs that you can move to through us.
It could be that a particular supplier is small and doesn’t have the capacity to deal with an influx of new customers. In some cases, energy providers may simply prefer certain tariffs to only be available directly through them; or, they might choose to limit availability.
Another reason why certain tariffs might not be available, is if the energy supplier in question decides not to pay any commission, and if they were switchable through us – well, let’s face it, there’d be nothing in it for us. Whilst that sounds a bit churlish, it essentially means a supplier is getting free marketing and if all suppliers took this approach, we wouldn’t be in the business of energy comparison for very long at all So as we want to stay in the business of saving you money on your energy, we’d rather prioritise the energy suppliers that will help us do that.
Ultimately, being choosy about which suppliers we automatically show, creates even greater competition. The result will hopefully be that more energy providers choose to work with us and offer customers their very best tariffs. The Competition and Markets Authority (CMA) agree, and have said:
“For prices to be kept as low as possible, there needs to be competition between companies to offer the best possible deal to their potential customers.”
“Digital comparison tools have played a big part in changing markets for the better, bringing new ways of doing things and forcing businesses to up their game. Consumers have benefited as choice and access to goods and services have grown.”
Andrea Coscelli, CMA