What steps do I need to take before I move house?
Before you leave your old home, there are a few things you'll need to do:
- Consider your options
Check your existing tariff to see if there's an exit fee. Then compare your tariff against other deals available and work out if it's cheaper to take your existing tariff with you when you move, or switch after paying any exit fee.
If your comparison results show you're better off staying with your existing tariff, let your supplier know two weeks before your moving date so they can prepare to move your account to your new address. If it's cheaper for you to switch, tell your supplier at least 48 hours before you move and confirm the date. They can then send the final bill to your new address.
- Take meter readings on the day you move
Take meter readings at your old and new house on the day you leave. You don't want to be charged for someone else's energy use, so take the readings as soon as you move in to cover yourself in case you get an unexpected bill. Taking readings will also stop you being overcharged and will offer you some protection if you don't agree with your final bill. You may even find that you're owed money on overpayments, which you can claim back by calling your supplier.
- Compare suppliers and switch
If you've cancelled your previous tariff, find out who the energy supplier is at your new property. You can then compare energy providers and switch to the right tariff for you. Your new supplier will handle the switch – you'll be notified if you need to submit a meter reading or if they need anything else.
To find out more about how to switch, see our guide to switching energy.