What are my rights when it comes to back-billing?
Ofgem, the government regulator for the UK energy market, has put rules in place to protect you when it comes to back-billing.
If, despite contacting your supplier repeatedly, they haven’t sent you a bill, they won’t be able to back-bill you for more than 12 months. You can state your rights, via email or letter, if they do. The only exception to this is if you’ve stopped the supplier from taking meter readings.
If you’re concerned that you’re not being treated fairly, you can contact the Citizens Advice consumer helpline on 03454 04 05 06 for guidance.