Why it might be better for customers to submit readings via apps
Submitting a meter reading via a smartphone app allows you to provide your supplier with an accurate, up-to-date record of your usage.
Some apps use optical technology, so the meter is read and the data submitted to your provider via the camera on your phone. Other apps may instead require you to enter the meter reading manually.
Either way, you may no longer need energy companies’ estimated bills as you can update this more frequently to reflect your actual usage. A visit from an official of an energy company to read your meter is now a rare event indeed, so in most cases you either need to supply your own readings, or rely on the provider to estimate your usage.
If they underestimate your usage, you could be left owing money to the company, and reports suggest this has happened to as many as one in three households. If they overestimate, then you end up paying too much – so accuracy is key.