Taking some time-out to read your gas and electricity bill, could help save you money – you just need to know what to look for. So, before you consign your next npower energy statement to the drawer of unwanted correspondence, take a look at our guide to understanding your bill.

Help me understand my npower bill

In our interactive bill reader below, we’ll show you how to read your npower bill and where to look to find the most useful information including if you’re in credit or debit, how much your monthly payments are and if you’re paying enough.

example of an Npower energy bill

Why are my npower energy bills so expensive?

Npower announced increases to their dual fuel prices earlier this year, bringing the average expected annual bill to £1,187 – compared to the UK average of £1,066. They blamed the rise on wholesale prices (gas has gone up 60% and electricity 38%) as well as government environmental projects like the smart meter scheme and paying out for renewable energy initiatives. Despite concerns from the government and criticism from consumer groups, npower is sticking with its decision that will see the average 9.8% rise in its dual fuel bills.

How do I switch from npower?

When it comes to switching, all the information you need is right there on your bill. All you need is your supplier and tariff name, your energy consumption (in kWh or pounds) and whether you pay monthly or annually – that’s it (not hard, is it?). Use our guide below to find this info on your bill:

Should I cancel my npower contract and switch supplier?

Ultimately, it’s up to the bill payer whether or not they choose to switch supplier – but there are some very real savings to be made by doing so. But switching doesn’t just have to be about money, it could be about getting better customer service; or choosing a supplier that actively sources renewable energy.

One thing you should always think about before switching, is whether there are any exit fees for the tariff you’re on. If you’re not sure, then you can find this information on your npower bill in the ‘About your tariff’ section. If there is a fee, then consider whether it’s worth paying – doing so could cancel out any savings made by switching. If that’s the case, it might be worth waiting for your letter of notice which you should receive between 42-49 days of your fixed tariff ending. Once you’re within the last 49 days of your fixed tariff, a supplier can’t charge you for leaving.

Is switching energy supplier worth the hassle?

If saving money is a key objective, then it’s pretty safe to say that switching is worth the effort. On average our customers saved £335 on their annual energy bills^^, so it’s well worth the time.

More than five million people across the UK made the big switch back in 2016 and a significant majority of 89% were at least satisfied with the overall process. And the numbers don’t seem to be slowing down much with the number of switches up one fifth in February 2017 compared to the previous month.

How do I switch supplier?

Switching’s easy – it’s the responsibility of the new supplier to make all the arrangements. All the account holder has to do is pay outstanding bills, get back any credit owed to them as well as provide a meter reading to the new supplier.

If you’re a details person, read about the finer points in our Simples guide to switching energy suppliers. And if you’re wondering how the magic happens, then wonder no more – because we’ll explain how the actual changeover happens (and it doesn’t involve digging up your driveway and new pipes). Plus, let’s not forget the Energy Switch Guarantee which promises to make the whole process quick, simple and fuss free.

But before any of that, you need to do some bargain hunting – you can start comparing right now and see if you could save some cash and compare energy today.

^^Total sum of savings calculated from CTM dual fuel customer switches from Jan-Dec 2016

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