A simples guide

Warm Home Discount

In an effort to help those of you who may struggle with high energy prices, energy suppliers could cut £140 off your electricity bill through the Warm Home Discount Scheme.


What is the Warm Home Discount Scheme?

This government scheme is designed to help you during the winter when energy bills can be the highest. You won’t receive a payment – it’s a one-off discount on your winter electricity bill, usually between the September and March period. The scheme started in 2015 and while the 2015/2016 period has closed, the government has confirmed that it is set to continue this year. Some suppliers have already opened their 2016 registration.


Am I eligible?

You qualify for the discount if all of the following apply:

  • your electricity supplier is part of the scheme
  • your name (or your partner’s) is on the bill
  • you are getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment so you could still be eligible.

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. You’ll need to speak to your electricity supplier to find out how you’ll get the discount if you’re eligible – it could be that you receive a voucher you can use to top up your meter.

If you don’t meet the above needs but you think you still qualify, you may be able to apply directly to your electricity supplier for help. For example, if you don’t get the Guarantee Credit element of Pension Credit but either you’re on a low income or you get certain means-tested benefits you may still be able to qualify.

How do I claim?

It’s a good idea to register with your energy supplier to ensure you’re in line to get the discount. If you qualify for the discount, you may get a letter this autumn or winter telling you either you don’t have to apply as you’ll get the discount automatically or explaining how you need to apply for the discount.

What happens if I switch supplier?

If you change energy supplier before the Warm Home Discount scheme is paid you may no longer be eligible for the rebate under the your original supplier’s Warm Home Discount Scheme. Instead you may need to apply to your new supplier for a rebate under their Warm Home Discount scheme. Eligibility criteria might differ between suppliers so it’s best to be sure of the details before switching.

Any doubts?

You can call the Warm Home Discount Scheme team on 0345 603 9439, Monday to Friday, 8:30am to 4:30pm to find out more.