Your energy supplier
Whether you’re having trouble with your bill, with switching your supplier or physical problems with power cuts or meters, you have a few options.
It’s best in the first instance to speak directly with your energy supplier.
Of course, some issues are simple. A quick phone call and hopefully your issue is resolved. Just in case, it’s always good practice to jot down the name of the person you’ve spoken to and their details just in case you need them later. For example, if they promise to repay your overpayment but don’t, you’re likely to need to get back in touch.
If you have a serious complaint, it might be a good idea to follow up your phone call with a letter or email anyway, so that you have a written record of what you believe to be the situation and how you expect it to be resolved.
Always include any customer references as well as any other information from previous correspondence with the supplier to make it easier for them to follow up.
Don’t send original documents and paperwork if you can help it just in case things get lost in the post.
If you have no luck contacting your provider directly you can get in touch with Citizens Advice and read their ‘Advice guide’. Following this you can contact the Energy Ombudsman if you’re really struggling to get the issue resolved.