What do I do if I'm unhappy with my current energy supplier? | comparethemarket.com

A simples guide

What do I do if I'm unhappy with my current energy supplier?

Let’s face it, there are times when we’re disappointed in our suppliers. In that way, energy companies are no different from any other supplier, yet they’ve gained quite a reputation for having low levels of customer satisfaction.

Warranted or not? Let’s find out, but first let’s look at what you should do if things aren’t going well with your current energy supplier.

Your energy supplier

Whether you’re having trouble with your bill, with switching your supplier or physical problems with power cuts or meters, you have a few options.

It’s best in the first instance to speak directly with your energy supplier.

Of course, some issues are simple. A quick phone call and hopefully your issue is resolved. Just in case, it’s always good practice to jot down the name of the person you’ve spoken to and their details just in case you need them later. For example, if they promise to repay your overpayment but don’t, you’re likely to need to get back in touch.

If you have a serious complaint, it might be a good idea to follow up your phone call with a letter or email anyway, so that you have a written record of what you believe to be the situation and how you expect it to be resolved.

Always include any customer references as well as any other information from previous correspondence with the supplier to make it easier for them to follow up.

Don’t send original documents and paperwork if you can help it just in case things get lost in the post.

If you have no luck contacting your provider directly you can get in touch with Citizens Advice and read their ‘Advice guide’. Following this you can contact the Energy Ombudsman if you’re really struggling to get the issue resolved.

Which energy companies are best?

So, you’ve had enough and it's time to switch. However, you don’t want to change suppliers only to find that the new one has the same problems.

So which provider is best? Well, that really depends on what best means for you. Whether you think of great customer service as number one priority or price is your personal preference. Whichever, we are here every step of the way to help you compare deals and find a provider and price that suits you and your energy needs.

So why not start shopping around today?