A simples guide

Will I be without gas or electric during a switch of energy supplier?

In the first four months of 2016, we helped our customers save over £34 million by switching their energy supplier. That’s a whopping £461** each, and took the cost of their bills down by 35% on average.

With big savings like that, it’s no wonder that more and more people are looking into making the switch. If you've never switched your gas or electricity supplier before, or it’s been a little while since you last switched, you are likely to save money by comparing and moving to a new deal.

One of the reasons for not switching sometimes mentioned by people is the fear that they’ll lose their supply during the changeover. Read on as we’ll completely debunk that myth for you.

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So I won’t lose supply?

No, never. There, simple answer to a simple question.

It’s common to think that when you change supplier, the gas and electricity being delivered to you comes from a different place. It doesn’t. It’s the same gas, the same electricity. It’s still travelling down the same pipes and wires.

The gas and electricity market can sound a bit complicated and confusing. Well, perhaps it is a little bit, but the good news is that you don’t really need to worry about the detail.

With a change of supplier, the only things that will change for you are, the name of the company at the top of your bill, and hopefully…the amount you pay, will be lower!

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Is it hard to switch?

Again no!. We’re here to help make the process really simple for you. Either use our energy price comparison service on our website or our clever little app Snapt, and we’ll try to make changing suppliers a doddle.

It makes sense to have a recent bill to hand, as some of the information on it is very helpful to calculate accurately what you’ll save. Give us some details about where you live, which plan you’re currently on, and how much energy you’re using or how much you’re currently spending and then it’s over to us.

We’ll then take this information and compare it to all the existing tariffs that you could switch to instead. We’ll show you exactly how much you could save with each deal.

If you see the right deal for you, you just click on it to find out more. In some cases, we can help start the switching process for you. In others, we’ll help you contact your new supplier to do that.

You’ll need to take a meter reading to give to your old and new supplier and pay the final bill with your old supplier and that’s it, switch done.

How long does it take?

From the start of the process to your new supplier taking over the supply could take no more than 21 days according to the new Energy Switch Guarantee, which covers the suppliers of around 70% of the UK households. Your new supplier should provide you with the date that they will assume the supply.

So, it’s simple to switch, there’ll be no break in supply and possibly savings to be had. What are you waiting for?

**461.23 was the average annual comparethemarket.com customer saving from energy supplier switches from January to April 2016