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AXA home insurance

Compare quotes for AXA home insurance today.

Compare quotes for AXA home insurance today.

Why get home insurance from AXA?

AXA is a French multi-national insurance company with millions of customers across 57 countries.

The company was launched as Ancienne Mutuelle de Rouen in the 19th century, a small mutual insurer from Normandy that specialized in property and casualty insurance. Claude Bébéar became CEO in 1975 with the dream of transforming AXA into a world leader for insurance. Since then, AXA has gone on to offer a range of services, including car, home, health and business insurance.  

AXA offers a choice of home insurance cover levels, as well as optional extras including a 24-hour emergency helpline and home repairs by approved suppliers.

How to contact AXA

You can contact the AXA customer service team by calling 0330 024 1235. Lines are open 8am-8pm, Monday to Friday; 9am-5pm, Saturday. 

If you’re an existing customer, you can use live chat via the ‘Make a change’ section in your online account.

What types of home insurance can I get with AXA?

AXA offer two types of insurance – buildings insurance and contents insurance.

There are three policies to choose from, offering different levels of cover: AXA Premier home insurance, AXA Plus home insurance and AXA home insurance. Here’s how the combined buildings and contents policies compare.

  AXA Premier home insurance AXA Premier home insurance AXA home insurance
Buildings Unlimited £1,000,000 £500,000
Contents £100,000 £75,000 £50,000
Guaranteed repairs
Accidental damage for buildings Optional Optional
Accidental damage for contents Optional Optional
Alternative accommodation £125,000 £70,000 £45,000
Personal possessions Optional Optional Optional
Emergency cash advance
Replacement keys and locks £1,000 £1,000 £1,000
Legal expenses £100,000 Optional – up to £50,000 Optional – up to £50,000
Home emergency cover £1,500 Optional – up to £1,000 Optional – up to £1,000

AXA also offers a range of optional extras, which you can add to your policy for an extra cost. They include:

Accidental damage

AXA Premier home insurance includes accidental damage cover as standard. And you can add it on to AXA Plus home insurance and AXA home insurance.

Legal expenses

You can add legal expenses cover to AXA Plus or AXA home insurance. As well as up to £50,000 of cover, you’ll get access to a free 24-hour legal helpline. 

Personal possessions

Personal possessions can protect your belongings when you’re out and about. AXA offers cover of up to £15,000 for items worth £1,500 each or less. Items worth more than £1,500 each may be specified separately on the policy to ensure they’re covered.

Student cover

Protect your child’s possessions while they’re at university or boarding school with student cover

Home assistance

Add home assistance to your AXA Plus home insurance or AXA home insurance and you’ll have access to authorised contractors to make repairs in an emergency.

Why compare AXA home insurance quotes with Compare the Market?

Compare quotes quickly

Compare home insurance in just 9 minutes[1]

A range of products

We compare 77 home insurance provider products[1]

Rated excellent on Trustpilot

Rated 5 star by 89% of people[2]

[1] Correct as of December 2023

[2] As of January 2024, Compare the Market had an average rating of 4.8 out of 5 from 38,330 people who left a review on Trustpilot. The score 4.8 corresponds to the Star Label ‘Excellent’.

What Defaqto star ratings do AXA insurance policies get?

AXA’s home insurance buildings cover, AXA Plus buildings and contents cover and AXA Premier buildings and contents cover are rated 5 stars by Defaqto. 

Defaqto is an independent body that rates financial products based on the features and benefits they offer.

How well is AXA reviewed on Trustpilot?

In February 2024, AXA was rated 4.3 based on 21,260 reviews. This corresponds to the star label ‘Excellent’.

See AXA’s current Trustpilot rating.

Frequently asked questions

Can I cancel a policy with AXA?

Yes, you can cancel your policy at any time through your AXA account or by calling 0330 024 1235. If you cancel your home insurance after 14 days from the start date, you’ll need to pay a £30 cancellation fee and your refund will take into account the time you’ve been covered.

Who underwrites policies from AXA?

AXA home insurance policies are underwritten by AXA Insurance UK Plc.

Does AXA offer specialist home insurance?

No, AXA doesn’t offer specialist home insurance.

Does AXA offer landlord insurance?

Yes, AXA offers landlord insurance. It includes property owners’ liability cover, buildings insurance, cover for up to 10 properties in one policy, cables and underground pipes cover and more.