Rewards terms and conditions

We like to reward our customers for buying through Comparethemarket.com so when you purchase a Qualifying Product (defined below) (“Qualifying Purchase”) through Comparethemarket.com you shall be entitled to claim; 

1. a Meerkat Movies Membership, which shall entitle you to 2 for 1 cinema tickets on Tuesdays or Wednesdays each week, all year at participating cinemas; and  

2. a Meerkat Meals Membership, which shall entitle you to 2 for 1 on all courses (Starters, Mains and Desserts) for Breakfast (where available), Lunch and Dinner, Sunday through to Thursday all year (*see exclusions below) at participating restaurants.  

Each a “Reward” and together “Rewards” 

If you make a further Qualifying Purchase your Meerkat Movies Membership and Meerkat Meals Membership will be extended for a whole year from the date of your latest Qualifying Purchase.  

IMPORTANT INFORMATION: People who purchase or renew directly with the product provider will NOT have made a Qualifying Purchase through Comparethemarket.com so will NOT be eligible for a Reward. If you cancel, reverse or fail to complete purchase of a Qualifying Product within 30 days you will also NOT be eligible to claim a Reward.

To claim your Rewards you must first have a Comparethemarket.com account (“Your Account”) registered using the same email address you used when you made your Qualifying Purchase.  

To create Your Account 

Simply go to www.Comparethemarket.com follow the link to “Your Account” (top right of screen) and click Register now by entering your email address and following the instructions contained in the email response. 

To log in to Your Account  

Simply go to www.Comparethemarket.com follow the links to “Your Account” (top right of screen) and enter your email address and password. 

Download the Meerkat APP 

Simply go to your iOS or Android mobile device or tablet APP Store and download the Meerkat APP.  

PLEASE NOTE THAT THE Meerkat APP IS ONLY AVAILABLE ON iOS AND ANDRIOD DEVICES.  

Once the Meerkat APP is downloaded to you device, log into Your Account by entering your email address and password that you used to make your Qualifying Purchase through Comparethemarket.com.   

PLEASE NOTE YOUR MEERKAT MEALS MEMBERSHIP NUMBER IS ONLY AVAILABLE THROUGH THE Meerkat APP. 

When you purchase a Qualifying Product you can claim a Meerkat Movies membership entitling you to 2 for 1 cinema tickets on Tuesdays or Wednesdays, all year at participating cinemas (see below Meerkat Movies duration). You can activate your Meerkat Movies membership by logging into Your Account. It could take up to 48 hours for us to validate your details before your Meerkat Movies membership can be activated. 

Meerkat Movies membership duration 

Your Meerkat Movies membership is valid for 12 months from the date you click-through from the Comparethemarket.com website to the product provider and make your Qualifying Purchase. 

PLEASE NOTE: this is not from the date your Meerkat Movies membership is activated by claiming your Reward through Your Account.  

Only one Meerkat Movies membership can be activated against Your Account at any one time. 

In order to renew your Meerkat Movies membership, you must make a new Qualifying Purchase through Comparethemarket.com.  

How to get your Meerkat Movies membership Code  

To acquire your Meerkat Movies code you must download the Meerkat APP to your iOS or Android mobile device or tablet, or visit Your Account.  

YOU MAY CLAIM ONLY ONE Meerkat Movies CODE PER WEEK AND EACH Meerkat Movies CODE CAN ONLY BE USED ONCE. YOUR Meerkat Movies CODE IS ONLY VALID FOR ONE SCREENING ON EITHER TUESDAY OR WEDNESDAY.  

Your Meerkat Movies code shall automatically expire on completion of your transaction or, if not used, at 00:00:59 (59 seconds) on the Thursday after it is issued. Meerkat Movies codes CANNOT be used once they have expired.  

Data charges may apply to your use of the Meerkat APP. Please contact your mobile phone service provider for more information. Comparethemarket.com will not accept any responsibility for any cost incurred in using the Meerkat APP. 

How to use your Meerkat Movies membership code 

Once you have claimed your Meerkat Movies code, present it to the cashier at the point of purchase and once validated, you will receive the cheapest cinema ticket at no cost when you purchase more than one cinema ticket for the same screening.   

ADMISSION IS NOT GUARANTEED AND SEAT AVAILABILITY IS ON A FIRST COME FIRST SERVE BASIS. ADMISSIONS ARE SUBJECT TO NORMAL BBFC FILM CLASSIFICATIONS.  

Your Meerkat Movies code applies to all standard cinema screenings publically available at participating cinemas. The free cinema ticket will be issued for the SAME FILM AND SCREENING AS THE PAID cinema ticket. In the case of Northern Ireland, your Meerkat Movies code will only apply to a standard full priced ticket and not the discounted price available on Tuesdays.  

The individual participating cinema’s terms and conditions of sale, purchase and admission/entry apply. Ticket prices may be subject to change at any time, without notice. 

You will not be able to use your Meerkat Movies code for pre-ordered cinema tickets, unless the individual participating cinema advises differently. Please see participating cinemas website for more information. 

Meerkat Movies codes CANNOT be used for premieres, previews (and other pre-release screenings that are not directly on sale to the general public), school bookings, corporate or private hires, third party bulk ticket purchases, private screenings, event cinema, live broadcasts and as live broadcasts.  Your Meerkat Movies code cannot be used in conjunction with any other offer, such as discounted tickets, unless advised otherwise. There are no cash alternatives and the Meerkat Movies codes have no cash value.  We cannot provide you with a cash equivalent refund. 

PLEASE NOTE: Participating cinemas may charge an additional fee for premium screenings, premium seating and/or for 3D glasses. This additional fee may be payable on both the paid and the ‘free’ ticket. Examples of premium screening and seats include, but are not limited to: IMAX, 3D, D-BOX, 4DX, Impact, Superscreen, Extreme Screen, XPlus, Luxe, VIP seats, premium seats and gold class. Please contact your local participating cinema for details. 

When you purchase a Qualifying Product you can claim a Meerkat Meals Membership entitling you to 2 for 1 on all courses (Starters, Mains and Desserts) for Breakfast (where available), Lunch and Dinner Sunday through to Thursday all year* from the “a la carte menu” or equivalent menu (*exclusions apply) at participating restaurants (see below Meerkat Meals duration). Meerkat Meals Membership can only be used when dining in the participating restaurants. In order to use your Meerkat Meals Membership, you must download the Meerkat APP to your iOS or Android mobile device or tablet. Once the Meerkat APP is downloaded to your device, log in using Your Account details (see above). It could take up to 48 hours for us to validate your details before your Meerkat Meals Membership can be activated. Participating restaurants can be found in the Meerkat APP. 

PLEASE NOTE THAT YOUR Meerkat Meals MEMBERSHIP NUMBER IS ONLY AVAILABLE THROUGH THE Meerkat APP AND IS ONLY AVAILABLE ON iOS and ANDROID DEVICES. 

Meerkat Meals Membership duration 

Your Meerkat Meals Membership is valid for 12 months from the date you click-through from the Comparethemarket.com website to the product provider and make your Qualifying Purchase. 

PLEASE NOTE: this is not from the date your Meerkat Meals membership is activated by claiming your Reward by downloading and signing into the Meerkat Movies App. 

Only one Meerkat Meals Membership can be activated against Your Account at any one time. 

In order to renew your Meerkat Meals Membership, you must make a new Qualifying Purchase through Comparethemarket.com.  

How to get your Meerkat Meals Membership number 

To activate your Meerkat Meals MEMBERSHIP you must log into Your Account and to acquire your Meerkat Meals Membership number you must download the Meerkat APP to your iOS or Android mobile device or tablet. Please note that you cannot access your Meerkat Meals Membership number through Your Account and you must download the Meerkat APP to access your Meerkat Meals Membership number. PLEASE NOTE THAT THE Meerkat APP IS ONLY AVAILABLE ON iOS AND ANDROID DEVICES. 

Your Meerkat Meals Membership number will automatically expire on the anniversary of your latest Qualifying Purchase. Please note that the Meerkat Meals Membership number CANNOT be used once it has expired.  

Data charges may apply to your use of the Meerkat APP. Please contact your mobile phone service provider for more information. Comparethemarket.com will not accept any responsibility for any cost incurred in using the Meerkat APP. 

How to use your Meerkat Meals Membership 

Booking at a Participating Restaurant 

The Meerkat APP will indicate where a participating restaurant requires advance booking to redeem the Reward. Meerkat Meals Membership can only be used when dining in at the participating restaurants. You must book in advance and notify the participating restaurant that you are a Meerkat Meals Member. IF YOU DO NOT MAKE A BOOKING IN ADVANCE WHERE REQUIRED THE PARTICIPATING RESTAURANT WILL NOT LET YOU CLAIM YOUR 2 FOR 1 Meerkat Meals DISCOUNT.  

Using the Meerkat APP you must present your Meerkat Meals Membership number at the point of receipt of your bill in the participating restaurant.  

You will receive the cheapest item from each course Starters, Mains or Desserts from the participating restaurants “a la carte menu” or equivalent (*exclusions apply) at no cost when you purchase more than one Starter, Main or Dessert.  YOU WILL ONLY BE ENTITLED TO 2 FOR 1 ON MATCHING COURSES. It is at the discretion of each participating restaurant as to what is included as a Starter, Main or Dessert.  

EXAMPLE; where two people order one Starter, two Mains and a Dessert, the cheapest Main course will be free. Where two people order a Starter, Main and Dessert each, the cheapest Starter, Main and Dessert will be free. 

Your Meerkat Meals Membership entitles you to the 2 for 1 discount for minimum of 2 people up to a maximum of 6 people (in certain participating restaurants  the 2 for 1 discount will apply to groups of 10 such participating restaurants offering groups of 10 will be shown in the Meerkat APP).  

YOU ARE ENTITLED TO USE YOUR Meerkat Meals MEMBERSHIP ON SUNDAYS THROUGH TO THURSDAYS ALL YEAR INCLUDING EARLY MAY BANK HOLIDAY, LATE MAY BANK HOLIDAY AND AUGUST BANK HOLIDAY. 

*EXCLUDING VALENTINE'S DAY, MOTHER'S DAY, FATHER'S DAY, EASTER SUNDAY, EASTER MONDAY, CHRISTMAS EVE, CHRISTMAS DAY, BOXING DAY, NEW YEAR’S EVE AND NEW YEAR’S DAY. 

PLEASE NOTE CERTAIN RESTAURANTS MAY HAVE ADDITIONAL EXCLUDED DAYS DURING DECEMBER AND YOU SHOULD CHECK THE Meerkat APP FOR DETAILS BEFORE BOOKING.  

The participating restaurant’s normal opening hours will apply. 

The individual participating restaurant terms and conditions apply. Participating restaurant prices may be subject to change at any time, without notice.  

Your Meerkat Meals Membership number cannot be used in conjunction with any other offer unless advised by the participating restaurant. There are no cash alternatives and the Meerkat Meals Membership number has no cash value.  We cannot provide you with a cash equivalent refund. Meerkat Meals Membership can only be used when dining in at the participating restaurants. 

LIMITATION OF LIABILITY 

WHERE YOU PURCHASE MEALS FROM ANY PARTICIPATING RESTAURANT, ANY LOSSES OR LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, SUCH FOOD SHALL BE THE SOLE LIABILITY OF THE RELEVANT PARTICIPATING RESTAURANT.  

COMPARETHEMARKET.COM ACCEPTS NO LIABILITY FOR ANY UNSATISFACTORY FOOD OR SERVICE AT ANY OF THE PARTICIPATING RESTAURANTS.  

CUSTOMER SUPPORT 

If you have any problems with your Meerkat Meals Membership you can contact Comparethemarket.com via the following channels; 

Pegasus House 

Bakewell Road 

Peterborough 
PE2 6YS

If Comparethemarket.com are unable to verify your Qualifying Purchase we reserve the right to revoke either or both of your Meerkat Movies Membership and / or your Meerkat Meals Membership as applicable.  

IF YOU PURCHASED A QUALIFYING PRODUCT PRIOR TO 23:59 ON 11 MAY 2018 YOU WOULD HAVE BEEN ELIGIBLE TO CLAIM A MEERKAT TOY UP UNTIL 10 JULY 2018. PLEASE NOTE: ALL QUALIFYING PURCHASES FROM 00:00 ON 12 MAY 2018 WILL NOT BE ELIGIBLE TO CLAIM A MEERKAT TOY.  

Eligibility for Meerkat Toys   

Toys are not reserved at the time a Qualifying Purchase is made by you. All Meerkat Toys are distributed on receipt of a valid claim and Meerkat Toys are allocated to customers on a first come first serve basis. 

If you were eligible to claim a Meerkat Toy, you must make your claim within 60 days of your Qualifying Purchase date, otherwise you will only be able to claim Meerkat Movies Membership.  

If you were eligible to claim a Meerkat Toy, you can select a Meerkat Toy Reward in Your Account, in the Rewards hub. Once your Meerkat Toy has been despatched it cannot be changed.  

Comparethemarket.com reserve the right, to provide you with any Meerkat Toy available.  

All Meerkat Toys are subject to availability and some may be limited in stock or must be claimed within a specified period of time (such as Limited Edition toys).  Comparethemarket.com reserve the right to remove the promotion at any time. Comparethemarket.com will give as much notice as we reasonably can when doing this. Any such amendments will be published Comparethemarket.com.  

Receiving your Meerkat Toy 

Comparethemarket.com will endeavour to send your Meerkat Toy to the UK address specified during the claiming process and within 90 days from either: 

a.The date you claim your Meerkat Toy via the Rewards page on Your Account; or 

b.The date Comparethemarket.com receive confirmation from the relevant third party product provider that the Qualifying Purchase has been made; 

whichever is the later date. 

Occasionally, delivery may be affected by factors beyond our control and so delivery cannot be guaranteed within the timeframe referred to above. 

Some Meerkat Toys will contain specific restrictions as to suitability for use or have associated health and safety information. Any such restrictions or safety warnings will be clearly advertised on the Reward section of Your Account and with the Meerkat Toy when sent to you and/ or on the packaging with the Meerkat Toy. It is your responsibility to read any such restrictions or warning and ensure that the Meerkat Toy is suitable for your intended use.  

Comparethemarket.com cannot guarantee that the appearance and/or colours of the Meerkat Toy shown are an exact reproduction of the appearance and/or colours of the Meerkat Toys advertised. Any sizes quoted are approximate.  

Returning your Meerkat Toy 

In the unlikely event that you receive a Meerkat Toy which is faulty, please notify Comparethemarket.com as soon as possible by following the returns instructions in the Rewards section on Your Account, providing details of the fault. Faulty Meerkat Toys are free to return but please obtain proof of posting. Comparethemarket.com will send you a replacement Meerkat Toy within 30 days of the faulty Meerkat Toy being received by us, subject to stock availability.  

Comparethemarket.com cannot guarantee that we will be able to replace the faulty Meerkat Toy with the same Meerkat Toy; however, we will endeavour to provide a similar replacement.  

PLEASE NOTE: Comparethemarket.com cannot provide you with a cash equivalent refund or any other form of alternative Meerkat Toy if you are not satisfied with the replacement Meerkat Toy sent to you.  

Faulty Meerkat Toys must be notified to us within 30 days of receipt of the Meerkat Toy by you. Comparethemarket.com will not replace a Meerkat Toy where faults arise from normal wear and tear or accidental damage. Comparethemarket.com are unable to exchange Meerkat Toys for any other reasons other than the Meerkat Toy being faulty.