Senior Manager - Third-party Operations & Governance

At Compare the Market (CtM) our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. 
 
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! 
 
We change lives by making it simple to switch and save money. So, when it comes to getting a better deal, it’s never been more blindingly obvious why you would choose Compare the Market.   
 
We’d love you to be part of our journey. 
We have a great opportunity to join Compare the Market (CtM) as a Senior Manager - Third-party Operations & Governance. This role will be pivotal in ensuring effective management and governance of our third-party relationships within our ‘Grow’ team. This role will join our ‘Grow’ team, whose purpose is to find and deliver the next high-growth markets to compliment our core revenue streams.   
 
Reporting into our Director of Growth and leading and managing a high performing team, this will be a key role in establishing and maintaining strong partnerships while mitigating risks and ensuring compliance with regulatory requirements. By overseeing the entire lifecycle of third-party relationships, this will be crucial in safeguarding our reputation, protecting interests, and driving operational excellence. 
 
Key responsibilities will include;  
•    Develop, implement and execute a comprehensive third-party management framework (inc. policies, procedures, controls and guidelines). 
•    Establish and maintain effective relationships with third-party partners and manage all aspects of the partner lifecycle. Monitor and evaluate partner performance, ensuring adherence to SLAs and key performance indicators (KPIs). 
•    Review and negotiate contracts, securing good terms for CtM (i.e., service level agreements) 
•    Chair and evolve the ‘Grow’ team’s first-line of defence meeting, ensuring good escalation of risks / issues and next steps. 
•    Collaborate with other teams (i.e. Compliance / Risk) to define and communicate requirements and expectations to third-parties. 
•    Stay updated with relevant industry best practices, regulatory requirements, and emerging trends. 
•    Seek ways to streamline and digitise processes and controls using technology, improving efficiency. 
•    Conduct and support on audits and assessments, ensuring compliance with policies, regulatory guidelines, and contractual obligations. 
•    Provide regular reports and updates to senior management on the status of third-party relationships, risks, and performance metrics. 
•    Inspire, manage and develop a customer centric team, designed to understand and improve customer outcomes. 
•    Role model a culture which supports CtM’s purpose and values, including fostering best practice and knowledge sharing, ensuring great customer outcomes 
 
Everyone is welcome. 
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you. 
 
This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role. 
 
You’ll ideally have experience in a similar role, demonstrating the following skills and attributes;  
•    Proven experience in third-party management, partner management, or a related role 
•    Understanding of relevant governance principles, risk management, and compliance frameworks 
•    Excellent contract negotiation and management skills 
•    Ability to build and maintain effective relationships with internal and external stakeholders 
•    Analytical and problem-solving skills with the ability to identify risks and develop mitigation strategies 
•    Exceptional communication and presentation skills 

Our people bring our purpose to life. 
Joining our ‘Grow’ team you’ll be joining a high performing team. The opportunity for this team to grow CtM revenue stream is huge. This team sets out to find and deliver the next markets to compliment our high-growth core revenue streams.  
 
There’s something for everyone. 

You’ll have the tools and autonomy to drive your own career, supported by a team of talented people. And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered.  
  
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