What does making a claim involve?
Once you’ve given your provider details over the phone, you’ll need to complete a claim form, which they’ll send out to you. Be sure to complete all sections as fully as possible. Your insurance provider may give you a set period of time to return the form, such as 30 days, but it’s best to complete and return it at the earliest opportunity.
Some sections of the form may need to be completed by your vet. If so, take the form to the surgery as soon as possible. Your vet may charge you for doing this; they might also send the claim form to your insurance provider for you.
Keep any evidence of how much your pet’s treatment might cost, such as estimates your vet gives you or any invoices for treatment already carried out.