Boiler cover & care plans
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What is boiler cover?
Boiler cover is a type of protection you can take out to cover the costs of getting your boiler fixed if it breaks down. No one likes to be without heating or hot water, especially in winter, which is why having boiler cover could give you peace of mind. Faults can be sorted quickly and you won’t be left with an eye-watering one-off bill to pay for repairs.
Boiler cover and home care plans can include central heating, plumbing, drains and electrics, as well as the boiler itself. But, as you’d expect, the more you include, the more expensive your policy will be.
Many boiler cover policies also include an annual service to make sure your boiler is kept in good working order.
How does boiler cover work?
Most boiler plans work like insurance. You’ll have the option to choose a call-out fee - this is a payment you agree to make towards the cost of calling out an engineer when you take out your policy. The higher the call-out fee you choose, the lower the cost of your policy will be.
If your boiler breaks down, you can phone the helpline number printed in your policy documents to get assistance. As long as you’re covered for the problem you’re reporting, a Gas Safe-registered engineer will be sent to your home to try to fix the fault. If the problem isn’t urgent, you can usually book an appointment at a time to suit you.
Depending on the product you choose, boiler cover can include:
- unlimited engineer call-out charges
- parts and labour
- annual boiler service
- 24-hour emergency helpline
- discounted replacement if your boiler has a major fault or is beyond economical repair
- plumbing, drains and electrics
What types of boiler cover are there?
There are three main types of boiler breakdown cover you can choose from:
- Boiler-only cover – this is the most basic cover you can get and usually the cheapest. It protects only the boiler and its controls.
- Boiler and central heating cover – as well as boiler repairs, this covers your central heating system, including pipes, radiators and pumps.
- Boiler, heating, plumbing, drains and home electrics cover – this is the most comprehensive protection and normally the most expensive. It covers repairs to your boiler and central heating system, plus pipes, drains and electrics. So, a blocked drain or burst pipe would be covered, for example.
How can I find boiler cover?
There are three main ways to get cover for your boiler:
- Choose a standalone boiler cover policy from a specialist home care provider.
- Get a repair plan from your boiler manufacturer.
- Add home emergency cover to your home insurance policy or buy it separately. If you do this, you need to check that boiler cover is included.
Home emergency cover typically offers limited boiler cover in comparison with a separate boiler cover policy. It may restrict you making a claim if your boiler is over a certain age and doesn’t usually cover things like having your boiler serviced.
If you’re looking for a separate boiler care plan, Compare the Market has partnered with Hometree – one of the UK’s top-rated home care providers.
Check to see if you already have suitable cover in place through your energy supplier or home insurance before you buy a separate care plan. If you have a manufacturer’s warranty or guarantee for your boiler, check what help you’re entitled to if something goes wrong. Any product you buy could supplement whatever protection you already have.
Do I need boiler cover?
If you own your home or you’re a landlord, boiler cover could save you paying out for expensive repairs, so it’s certainly worth considering. It also gives you the security of knowing that someone will come out to you quickly if your boiler breaks down.
You won’t need boiler cover if you’re renting, as it’s the responsibility of the landlord to take care of boiler repairs and servicing – including an annual gas safety check.
If you’ve just had a new boiler fitted, you should be covered for faults under the manufacturer’s warranty, although this may not extend to wider central heating problems.
Some home insurance policies may include boiler cover as part of a home emergency add-on. If this is the case, you might not need to take out separate protection for your boiler. But do check the policy terms and conditions to make sure it gives you the protection you need.
Will boiler cover save me money?
The typical cost of fixing a boiler is £100-£400, but it could cost you as much as £500 if more than one part needs to be replaced.
You may be able to save money with boiler cover, but it will depend on the cost of repairs. Say you took out boiler cover for £270 a year, then had a service and repairs worth £580, you’d make a considerable saving of £310.
While you have to weigh up whether it’s worth your while financially, many people say the real value of boiler cover lies in being able to call for help any time of the day, rather than struggling to find a heating engineer at short notice.
Who is Hometree?
Hometree is one of the UK’s top-rated home care suppliers, not only because of its highly regarded customer service but also for its comprehensive home care plans.
Hometree provides homeowners and landlords with a range of simple and transparent boiler, central heating and home care plans. The company works with more than 2,500 qualified engineers and currently protects tens of thousands of homes across the UK. Hometree promises unlimited call-outs, a 24-hour emergency helpline and no price hikes if you don’t make a claim.
What boiler care options can I get from Hometree?
Boiler care from Hometree gives you four options to choose from:
- Heating essentials care plan is available to Compare the Market customers and offers the most basic boiler care package. It protects your boiler and controls, and covers the cost of a boiler service for the first year.
- Boiler-only care plan protects your boiler, flue and controls, and covers the cost of an annual boiler service.
- Boiler and central heating care plan will cover repairs to your boiler and anything to do with your central heating system, like radiators, pipes and pumps.
- Full home care plan is Hometree’s most comprehensive home breakdown package. As well as protecting your boiler and central heating system, it also covers plumbing problems, blocked drains and electrical faults.
If you’ve got a gas fire, Hometree can also add this to your chosen plan too.
Frequently asked questions
Does boiler cover start straight away?
Most boiler cover policies include an initial no-claims period, which could be the first 7-30 days, depending on your provider. With Hometree, you can’t arrange a call-out within the first 14 days of your contract starting.
This means that you won’t be able to claim on your care plan if your boiler breaks down during that initial period. It’s designed to prevent people from signing up for cover on the day their boiler packs up.
Is there a limit on how much I can claim?
This depends on the policy and level of cover you choose. Some policies have an annual maximum limit, for example £1,000 or £1,500, while others are unlimited.
What types of boiler can I get cover for?
You’ll be able to get cover for all types of gas boiler with most plans, whether you have a combi or conventional set-up. But it’s always best to double check before taking out a policy, especially if your boiler is more than 10 years old. Some providers won’t cover oil-fired boilers and LPG boilers.
What are typical exclusions for boiler cover?
Boiler policies can vary between providers, but generally they’re unlikely to include:
- faults caused by sludge, limescale or blockages
- leaking showers and taps
- household appliances, like fridges and washing machines
- outdoor heating and electrics
- accidental damage or design faults.
What else do I need to look out for?
Each boiler cover policy has different terms and conditions, so read the policy wording carefully before you buy.
Things to look out for when comparing boiler cover include:
✔ boiler age – some providers won’t offer cover if your boiler is more than 10 years old. You may also find it hard to renew your plan when your boiler reaches a certain age. Hometree will protect boilers of all ages and models, unless spare parts are no longer available.
✔ call-out fee – with Hometree, you can choose whether to pay a call-out fee of £60 or £95, or no fee at all. The higher the fee you choose, the lower the cost of your policy will be.
✔ exclusions – most service plans won’t include cover for damage from limescale build-up or a system flush due to ‘sludge’.
✔ the initial no-claims period – most boiler cover providers won’t let you make a claim for a while after taking out the policy. You typically can’t claim within the first 14-30 days.
✔ claim limits – are there any limits on how much you can claim for in a year and, if so, what are they? Some providers will only pay for costs up to £1,000, for example.
✔ engineer call-outs – how long will you have to wait for an approved engineer to come out? Is there a limit to the number of call-outs you can have in a year?
Who do I call if there’s a problem with my boiler?
If you have boiler cover or home emergency cover, your provider should always be your first port of call if there’s a problem. Most providers have a 24-hour helpline for emergencies.
If you don’t have boiler cover, you’ll need to look for a suitably qualified tradesperson in your area. With a gas boiler, you should check that the engineer is Gas Safe registered and qualified to carry out boiler repairs. Alternatively, you can contact the boiler manufacturer.
What happens if my boiler can’t be fixed?
If, unfortunately, your boiler is beyond repair, you’ll often be offered a discount to fit a new one if you have boiler cover. Hometree will give you 15% off the cost of a new boiler as long as they install it.
How long should a boiler last?
You might expect your boiler to last between 10 and 15 years, typically. But they can often keep going much longer than that if they’re properly cared for with an annual service.
Do I need boiler cover if I'm in rented accommodation?
The boiler is usually the landlord’s responsibility. Because of this, insurance providers won’t normally offer boiler cover to non-homeowners.
Can I still get cover if my boiler is very old?
If your boiler is older than 15 years, you may struggle to find insurance or you may have to pay a higher premium. Any age restrictions should be included in the policy wording. If you choose boiler care from Hometree, there’s no age limit.
Do I need to service my boiler?
Regardless of whether it’s insured or not, your boiler will definitely benefit from a regular service. Most boiler companies recommend a service at least once every year. It’s usually a condition of your insurance or warranty to have the boiler serviced every year by an approved engineer. You can also opt for standalone home care cover that gives you the option of including an annual service.
A boiler service must be carried out by a Gas Safe-registered engineer, who will check for leaks and other problems, and make sure your boiler is working safely.
How much will it cost to service my boiler?
A gas boiler service will typically cost you somewhere between £70 and £130. But the price will depend on who you choose to do the service and how long it’s been since your boiler last had one. The cost of any new parts will be on top of this.
You may be able to save by including an annual boiler service in your boiler cover, although this will depend on whether you need repairs or not.
Can I change my energy supplier if I have boiler cover?
Yes, you can change your energy supplier whenever you like. Your insurance is completely separate from your energy supply and it pays to shop around to make sure your energy tariff is still right for you.
Is home emergency cover the same as home care cover?
No, they’re not the same. Home emergency cover is designed to protect you against a boiler breakdown alongside other home emergencies, like a broken window. A home emergency is typically something that may cause permanent damage to your property, could make your home unsafe or poses a risk to your health.
You can usually buy home emergency cover as an add-on to your home insurance policy, or you can buy it separately.
Home emergency cover will typically cover the costs of resolving the emergency situation but is unlikely to pay out for any additional costs, unless clearly set out in the policy. And, typically, boilers that don’t get an annual service are excluded.
Home care cover, on the other hand, covers more than just emergencies. It can help ensure the smooth running of your home and get you help in a non-emergency situation. For example, you might have an annual boiler service included in your policy.
What’s the difference between boiler insurance and a service agreement?
The main difference is that insurance providers offering boiler cover are regulated by the Prudential Regulation Authority (PRA). If your provider goes bust, you’ll be protected by the Financial Services Compensation Scheme if the provider was regulated by the PRA.
Service agreements aren’t regulated, so if the company you’ve signed up with becomes bankrupt, you might not be financially protected.
Hometree offers a range of non-insured maintenance care plans, all of which include an annual service visit.
What do I need to get a boiler cover quote?
Getting a quote with Hometree is easy. You’ll just need to:
- say whether you’re a homeowner or a landlord
- choose what level of cover you want
- provide some details about yourself, including your address and postcode.
Start a quote
Home emergency cover can be added as an optional extra to your home insurance policy.
Home insurance expert
What our expert says
“It’s worth being extra vigilant when looking to take out home emergency or boiler care plans to make sure you know what conditions you’ll need to stick to. Watch out for types and age of boiler that aren’t included - for example, oil boilers aren’t always covered - so you’re not left cold and with a hefty bill to pay if you need to make a claim.”
Why use Hometree?
Average call wait time of under 5 minutes
95% of all claims accepted
One of the best-rated home care providers in the UK on Trustpilot, April 2021. Rated excellent