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My flight was cancelled, and my policy doesn’t cover it. How can I get compensation?
If your flight is cancelled or is delayed by more than three hours, your airline should compensate you. To find out the airline’s specific procedure for making a claim, check its website or call in.
You have a legal right to compensation if you were flying to or from a European Union (EU) country or with an EU-based airline. Depending on the extent of the disruption you suffered, you could receive up to £532 in compensation.
It’s also worth checking what’s covered by the travel cancellation part of your travel insurance. It could help you cover costs for your hire car, to cancel a connecting flight, or to cover that hotel room you pre-booked.
I need to cancel my seat on a flight. Am I covered?
Your travel insurance could well cover you if you need to cancel your seat on a flight due to unexpected events like these:
- Unforeseen illness or injury suffered by you or by a close relative, by your intended travelling companion or by the person you were going to stay with when you were away.
- If you have to attend a court of law as a witness or on jury service.
- If you are made redundant from your job.
- If you or your travelling companion is a member of the armed forces, police, fire, nursing, or ambulance services or a Government employee who can no longer travel because authorised leave has been cancelled.
- The police requesting you to remain at home or return from your holiday because of damage to your home caused by fire, explosion, flood, theft.