Broadband plans
Broadband contracts explained
Find out the answers to common questions about broadband deals
How do different broadband and phone providers compare for customer service?
Ofcom monitors customer satisfaction, so you can see how they compare with one another. They assess providers across many categories, but here's how they ranked them in their Comparing Customer Service Report 2025 based on how long they take to fix a loss of service:
Provider | Avg. days to repair outage |
|---|---|
Virgin Media | 0 |
Vodafone | 1 |
Sky | 1 |
BT | 1 |
KCOM | 2 |
NOW | 2 |
Plusnet | 3 |
TalkTalk | 3 |
EE | 6 |
EE and TalkTalk are the only providers whose repair times increased from the previous year.
Virgin Media is the quickest to fix service outages, usually resolving them on the same day. It's also the quickest to set up a new service and, along with Plusnet and Utility Warehouse, it received the fewest complaints per 100,000 customers in Q4 2025.
Interestingly, while Vodafone is pretty quick to fix an outage, it received the most broadband complaints – 11 versus the industry average of seven. It also scored an industry average of three for landline complaints.
So if customer service is your priority, Virgin Media could be worth considering. Though, Plusnet and Sky also offer high-quality, reliable broadband and phone services – potentially at lower prices – so they're worth comparing too.
What our expert says...
“Most of us use our mobiles as our main way of making calls. But even if you never use your landline, you’re likely to find you can make savings by bundling it with your broadband rather than looking for a separate broadband package.
“And when you compare with us, you can find deals that include UK mobile numbers in your landline phone package.”