What should you do?
Your first step should be to try and limit problems in the first place. We know this sounds obvious but we also know that mistakes do happen. There might be some things you can do in your business that help to reduce the risk of legal action.
As a contractor :
- Always check the contract
Don’t be put off by long and complicated contracts: read every clause and make sure you’re happy. Don’t sign it if you’re not. Keep copies of all your contracts.
- Make sure deliverables are clear
Some projects might start with deliverables that are unclear. As a contractor, liable for the delivery of items, you shouldn’t accept that staying the case. Check the project specifications and confirm you can deliver them.
- Set milestones and sign offs
On larger projects, break the work down into smaller chunks and insist that your client signs off on them when they are happy. Keep copies of documentation of any positive results being approved.
- Make notes of meeting outcomes
Keep your own set of notes and minutes of contact you have with your client. Pay attention for anything that affects your ability to deliver on your project and address issues in writing with your client.
- Agree things by email
You may get on great with your client and trust them when they tell you to ‘just get on with it’. That’s fine but also insist on confirming by email. A paper trail is a good way to ensure that you’ve done what was asked of you.
Finally, make sure you take out insurance to make sure you and your business are protected.