Rewards Programme

These terms and conditions govern the comparethemarket.com rewards programme. If you need help in understanding any part of these terms and conditions please contact us.

What are Rewards?

We like to reward our customers for buying through comparethemarket.com so

  • when you purchase your first Qualifying Product (defined below) (“Qualifying Purchase”) through comparethemarket.com you shall be entitled to claim a MEERKAT MOVIES Membership, which shall entitle you to 2 for 1 cinema tickets on Tuesdays or Wednesdays each week, all year; and
  • if you buy another Qualifying Product within 12 months of your first Qualifying Purchase, you shall be entitled to claim a Meerkat Toy 

(each a “Reward”)

IMPORTANT INFORMATION: People who purchase or renew directly with the product provider will not have purchased a Qualifying Product through comparethemarket.com so will not be eligible for a Reward. If you cancel, reverse or fail to complete purchase of a Qualifying Product within 30 days you will also not be eligible for to claim a Reward.

Your Account

To claim your Reward you must first have a comparethemarket.com account (“Your Account”) registered using the same email address you used when you made your Qualifying Purchase.

To create Your Account

Simply go to www.comparethemarket.com follow the link to “Your Account” (top right of screen) and click Register now by entering your email address and following the instructions contained in the email response.

To log in to Your Account

Simply go to www.comparethemarket.com follow the links to “Your Account” (top right of screen) and enter your email address and password.

1. MEERKAT MOVIES Membership

When you purchase your first Qualifying Product (as defined below) you can claim a MEERKAT MOVIES Membership entitling you to 2 for 1 cinema tickets for a whole year from the date you click through to make your Qualifying Purchase (see below MEERKAT MOVIES duration). You can activate your MEERKAT MOVIES Membership by logging into Your Account.

1.1 MEERKAT MOVIES MEMBERSHIP Qualifying Products 

Only when you;

  • Purchase: Car insurance, Motorcycle insurance, Van insurance, Contents and/or Buildings insurance, Pet insurance, Life insurance, Landlord insurance or Travel insurance;
  • Switch: Domestic energy (gas and/or electric), Broadband, Home telephone or Digital TV;
  • Obtain: a Credit card or Loan, Mobile phone;

through comparethemarket.com will be considered a Qualifying Product where you will be eligible to activate your MEERKAT MOVIES Membership through Your Account (see above)

1.2 NON-QUALIFYING PRODUCTS

Customers who purchase any of the following Non-Qualifying Products through comparethemarket.com will not be entitled to claim a MEERKAT MOVIES Membership.

The following are NON-QUALIFYING PRODUCTS;

Business insurance, Breakdown cover, Business energy, Mortgages, Savings accounts, Current accounts, Health insurance and Income protection insurance, or SIM only contract.

One Qualifying Purchase

Joint policies, combined purchases or switching (for example: joint life insurance, mortgages, credit cards, buildings and contents or dual gas and electric tariffs) shall count as one Qualifying Purchase / Product and only entitled to one Reward.

1.3 MEERKAT MOVIES Membership duration

Your MEERKAT MOVIES Membership is valid for 12 months from the date you click-through from the comparethemarket.com website to the product provider and make your Qualifying Purchase.

PLEASE NOTE: this is not from the date your MEERKAT MOVIES membership is activated by claiming your Reward through Your Account.

Only one MEERKAT MOVIES Membership can be activated against Your Account at any one time.

In order to renew your MEERKAT MOVIES Membership, you must make a new Qualifying Purchase through comparethemarket.com.

1.4 How to get your MEERKAT MOVIES MEMBERSHIP Code 

To acquire your MEERKAT MOVIES code you must download the MEERKAT MOVIES app to your mobile device or tablet, or visit Your Account via comparethemarket.com.

YOU MAY CLAIM ONLY ONE MEERKAT MOVIES CODE PER WEEK AND THE MEERKAT MOVIES CODE CAN ONLY BE USED ONCE. YOUR MEERKAT MOVIES CODE IS ONLY VALID FOR ONE SCREENING ON EITHER TUESDAY OR A WEDNESDAY.

Your MEERKAT MOVIES code shall automatically expires on completion of your transaction or, if not used, at 00:00:59 (59 seconds) on the Thursday after it is issued. MEERKAT MOVIES codes cannot be used once they have expired.

Data charges may apply to your use of the MEERKAT MOVIES app. Please contact your mobile phone service provider for more information. comparethemarket.com will not accept any responsibility for any cost incurred in using the MEERKAT MOVIES App.

1.5 How to use your MEERKAT MOVIES MEMBERSHIP code

Once you have claimed your MEERKAT MOVIES code, presented it to the cashier at the point of purchase and it has been validated, you will receive the cheapest cinema ticket at no cost when you purchase more than one cinema ticket for the same screening. 

ADMISSION IS NOT GUARANTEED AND SEAT AVAILABILITY IS ON A FIRST COME FIRST SERVE BASIS. ADMISSIONS ARE SUBJECT TO NORMAL BBFC FILM CLASSIFICATIONS.

Your MEERKAT MOVIES code applies to all standard cinema screenings publically available at participating cinemas. The free cinema ticket will be issued for the same film and screening as the paid cinema ticket. In the case of Northern Ireland, your MEERKAT MOVIES code will only apply to a standard full priced ticket and not the discounted price available on Tuesdays.

The individual participating cinema’s terms and conditions of sale, purchase and admission/entry apply. Ticket prices may be subject to change at any time, without notice.

You will not be able to use your MEERKAT MOVIES code for pre-ordered cinema tickets, unless the individual participating cinema advises differently. Please see participating cinemas website for more information.

MEERKAT MOVIES codes CANNOT be used for premieres, previews (and other pre-release screenings that are not directly on sale to the general public), school bookings, corporate or private hires, third party bulk ticket purchases, private screenings, event cinema, live broadcasts and as live broadcasts.  Your MEERKAT MOVIES code cannot be used in conjunction with any other offer, such as discounted tickets, unless advised otherwise. There are no cash alternatives and the MEERKAT MOVIES codes have no cash value.  We cannot provide you with a cash equivalent refund.

PLEASE NOTE: Participating cinemas may charge an additional fee for premium screenings, premium seating and/or for 3D glasses. This additional fee may be payable on both the paid and the ‘free’ ticket. Examples of premium screening and seats include, but are not limited to: IMAX, 3D, D-BOX, 4DX, Impact, Superscreen, Extreme Screen, XPlus, Luxe, VIP seats, premium seats and gold class. Please contact your local participating cinema for details.

1.6 Revocation of MEERKAT MOVES Membership

If comparethemarket.com are unable to verify your Qualifying Purchase we reserve the right to revoke your MEERKAT MOVIES Membership. You will be informed of this in advance and given 30 days to supply additional verification information. If you do not provide us with the information requested and we are unable to verify your Qualifying Purchase, we will revoke your MEERKAT MOVIES Membership.

Furthermore, comparethemarket.com reserve the right to revoke your MEERKAT MOVIES MEMBERSHIP if you:

  • Breach or attempt to breach any of these terms and conditions (including not making a Qualifying Purchase);
  • Sell or distribute your MEERKAT MOVIES code to third parties (including but not limited to sale via auction sites);
  • MEERKAT MOVIES codes are non-transferable, are for your personal use only and may not be sold, lent or gifted to any third party
  • Abuse or attempt to abuse the MEERKAT MOVIES MEMBERSHIP (such as abusing code redemption); or

Undertake activity which, in our sole opinion, constitutes misuse or abuse of the comparethemarket.com website, MEERKAT MOVIES app or Your Account;

2. Meerkat Toys

When you purchase a subsequent Qualifying Product (as defined below) you will be entitled to claim a Meerkat Toy. To claim your Meerkat Toy please sign into Your Account (see above for details) and select your Reward.

2.1 Meerkat Toy Qualifying Products:

Only when you;

  • Purchase: Car insurance, Motorcycle insurance, Van insurance, Contents and/or Buildings insurance, Pet insurance, Life insurance, Landlord insurance
  • Switch: Domestic energy (gas and/or electric), Broadband, Home telephone or digital TV;
  • Obtain: a credit card or loan. In relation to credit cards, only two successful credit applications can be made within six months (obtaining additional credit cards within this time will not count as a Qualifying Purchase). 

through comparethemarket.com you shall have purchased a Qualifying Product and you shall be eligible to claim your Meerkat Toy through Your Account (see above).

2.2 NON-QUALIFYING PRODUCTS

Customers who purchase any of the following Non-Qualifying Products through comparethemarket.com will not be entitled to claim a Meerkat Toy.

The following are NON-QUALIFYING PRODUCTS;

Travel insurance, Business insurance, Breakdown cover, Business energy, Mortgages, Savings accounts, Current accounts, Health insurance, Income protection insurance and Mobile phone and SIM only contracts.

2.2.1 One Qualifying Purchase

Joint policies, combined purchases or switching (for example: joint life insurance, mortgages, credit cards, buildings and contents or dual gas and electric tariffs) shall count as one Qualifying Purchase / Product and only entitled to one Reward. 

Only one claim can be made per Qualifying Purchase. You will not be able to make multiple claims on the same Qualifying Purchase.

2.2.2 Eligibility for Meerkat Toys 

Toys are not reserved at the time a Qualifying Purchase is made by you. All Meerkat Toys are distributed on receipt of a valid claim and Meerkat Toys are allocated to customers on a first come first serve basis.

If you make another Qualifying Purchase within 12 months of making a Qualifying Purchase you will be entitled to claim Meerkat Movies Membership and a Meerkat Toy.

If you are eligible to claim a Meerkat Toy, you must make your claim within 60 days of your Qualifying Purchase date, otherwise you will only be able to claim Meerkat Movies Membership.

If you are eligible to claim a Meerkat Toy, you can choose your preferred Meerkat Toy throught Your Account, in the Rewards hub. Once you have selected your preferred Meerkat Toy you cannot change your preferred selection.

comparethemarket.com reserve the right, at any time, to substitute your selected Meerkat Toy with another Meerkat Toy. comparethemarket.com will notify you if we have to substitute your selected Meerkat Toy with another one.

All Meerkat Toys are subject to availability and some may be limited in stock or must be claimed within a specified period of time (such as Limited Edition toys).  comparethemarket.com reserve the right to remove the promotion at any time. comparethemarket.com will give as much notice as we reasonably can when doing this. Any such amendments will be published comparethemarket.com.

2.3 Receiving your Meerkat Toy

comparethemarket.com will endeavour to send your Meerkat Toy to the UK address specified during the claiming process and within 90 days from either:

a. The date you claim your Meerkat Toy via the Rewards page on Your Account; or

b. The date comparethemarket.com receive confirmation from the relevant third party product provider that the Qualifying Purchase has been made;

whichever is the later date.

Occasionally, delivery may be affected by factors beyond our control and so delivery cannot be guaranteed within the timeframe referred to above.

Some Meerkat Toys will contain specific restrictions as to suitability for use or have associated health and safety information. Any such restrictions or safety warnings will be clearly advertised on the Reward section of Your Account and with the Meerkat Toy when sent to you and/ or on the packaging with the Meerkat Toy. It is your responsibility to read any such restrictions or warning and ensure that the Meerkat Toy is suitable for your intended use.

comparethemarket.com cannot guarantee that the appearance and/or colours of the Meerkat Toy shown are an exact reproduction of the appearance and/or colours of the Meerkat Toys advertised. Any sizes quoted are approximate.

2.4 Returning your Meerkat Toy

In the unlikely event that you receive a Meerkat Toy which is faulty, please notify comparethemarket.com as soon as possible by following the returns instructions in the Rewards section on Your Account, providing details of the fault. Faulty Meerkat Toys are free to return but please obtain proof of posting. comparethemarket.com will send you a replacement Meerkat Toy within 30 days of the faulty Meerkat Toy being received by us, subject to stock availability.

comparethemarket.com cannot guarantee that we will be able to replace the faulty Meerkat Toy with the same Meerkat Toy; however, we will endeavour to provide a similar replacement.

PLEASE NOTE: comparethemarket.com cannot provide you with a cash equivalent refund or any other form of alternative Meerkat Toy if you are not satisfied with the replacement Meerkat Toy sent to you.

Faulty Meerkat Toys must be notified to us within 30 days of receipt of the Meerkat Toy by you. comparethemarket.com will not replace a Meerkat Toy where faults arise from normal wear and tear or accidental damage. comparethemarket.com are unable to exchange Meerkat Toys for any other reasons other than the Meerkat Toy being faulty.

4. General

comparethemarket.com accept no responsibility for any damage, loss, liabilities or disappointment incurred or suffered by you or anybody else in connection with the Rewards. These terms and conditions shall only apply between you and us. Unless otherwise stated, no other person may benefit from or rely upon these terms and conditions.

comparethemarket.com shall not be liable for any failure to comply with our obligations where the failure is caused by something beyond our reasonable control.

All Rewards are subject to availability and comparethemarket.com reserve the right to substitute or remove any Rewards at any time. comparethemarket.com shall provide you with as much notice as reasonably possible. Any amendment shall be published on comparethemarket.com. In the event an advertised promotion subsequently becomes unavailable, we will provide an alternative at our discretion. There are no cash alternatives.

We reserve the right to change, add or remove any product currently defined as a Qualifying Product. Any amendments to the current definition of Qualifying Product will be published on comparethemarket.com.

comparethemarket.com reserve the right to amend these terms and conditions at any point without notice. Any amendments will be published on comparethemarket.com.

comparethemarket.com rely on the accuracy of the information provided by the third party providers of your Qualifying Purchase via comparethemarket.com to verify your entitlement to Rewards. We accept no responsibility for any delay, failure, or error by a third party provider in notifying us that a Qualifying Purchase has taken place.

Third party providers will be unable to assist you with any enquiries on the Rewards; therefore, in the event you have any queries or disputes please contact us directly on service@contact-ctm.com.

Nothing in these terms and conditions shall affect your statutory rights.

5. Data and Privacy

Your Account personal information will be used in order to administer your Rewards.

In respect of a Meerkat Toy claim your personal information may be passed on to third parties in order to fulfil our obligations.

You acknowledge that by accepting the Reward we will send you updates and information in relation to the Reward.

A full description of how your data will be used is set out in our Privacy Policy. By submitting personal information to comparethemarket.com, you consent to the processing of your personal information by us and our agents in accordance with the Privacy Policy found on our website.