Privacy and Cookie policy

As part of BGL Group,,along with all other organisations in the EU which process personal data, is preparing for the introduction of the European Union General Data Protection Regulation on 25 May 2018. For more information and contact details visit BGL and GDPR

This Privacy and Cookie Policy was last updated on 10th April 2018.

1. Data Controller
2. Your rights
3. Providing Data About Other People
4. Provision of services and disclosure of data 
5. Communicating with you
6. Credit and Data Checks
7. Crime and Fraud Prevention
8. Sensitive Personal Data
9. Overseas Transfer of Data
10. Product / service Providers Website
11. Use of Cookies and Analytical Data
12. Law

1. Data Controller is a trading name of Compare The Market Limited, part of the BGL Group.

The data controller is Compare The Market Limited registered in England and Wales registered number 10636682 at Pegasus House, Bakewell Road, Orton Southgate, Peterborough. In this Privacy Policy, ‘we’,’ us’ and ‘our’ means Compare The Market Limited. Where data is provided to our partners in relation to the service you have requested, our partners may also be acting as data controllers. If you would like more information about how any of our partners process data, you should read the privacy policy for the relevant partner which will be available on the partner’s website.

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2. Your rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

We reserve the right to amend or modify this privacy policy at any time and any changes will be published on this website.

If you want to view the data that you input when you obtained a quote you can check this by going to ‘Your previous quotes’ in ‘Your account’. If you want to remove a quote from your account, you can do this by selecting the 'Don’t show' button against each of the quotes you wish to remove from your account.

If you want to view the data input in ‘Your documents’, then you can do this by going to ‘Your reminders’ and clicking on ‘Your documents’.

You are entitled, on payment of the fee of £10, made payable to Compare The Market Limited to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please contact us so that we may consider your request.

To contact us about any of your rights set out in this Privacy Policy please write to the Data Protection Officer at Compare The Market Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, or email Please provide your full name, email address, date of birth and quote number when contacting us.

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3. Providing data about other people

This privacy policy sets out in detail how your data will be used by us. If you are providing us with another person’s data you should ask them to also read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us.

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4. Provision of services and disclosure of data

We will use the information provided to us by you to search the websites of our partners in order to obtain the best quotes available to you.

We may use your data to send you a confirmation email of your quote or account details.

To help improve our services we and our partners may also use your data (which may include data you have provided as part of your quotation, use the 'Your documents' functionality or information we collect about how you use our website) for the purposes of marketing research and data analysis. This helps us and our partners to develop and improve the products and services that are offered.

Data will also be used to track sales and to administer our reward scheme which may involve us sharing data which relates to the product that you have purchased with your product provider.  Your product provider may also provide us with any information that they hold relating to the product you have purchased for this purpose. Please read the Privacy & Cookie Policy for which contains further details regarding the reward scheme.   

We may use third parties to process personal information on our behalf. Where third parties process your personal information on our behalf, we will ensure that they have the necessary high standards of security in place so that your data is kept secure and only used in accordance with this Privacy Policy.   

We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.

Driving Licence Number

If you provide your driving licence number this may be passed to the DVLA in order for a search to be carried out to confirm your (or any named driver’s) licence status, entitlement and relevant restriction information and endorsement/conviction data. Searches may be carried out as part of your quote and at any point throughout the duration of your insurance policy. A search with the DVLA will not show on your (or your named driver’s) driving licence record. For details relating to information held about you by the DVLA, please visit Undertaking searches using your driving licence number helps insurers check information to prevent fraud and reduce incidences of negligent misrepresentation and non-disclosure. The searches may be carried out by the insurers directly or we may carry out the search and pass the relevant information to the insurers for these purposes. This is a new scheme which is being rolled out. If you provide your driving licence number before the scheme is operational, we will keep your driving licence number so that it may be used for future quotes.

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5.   Communicating with you

It is very important to us that we provide a service that meets the expectations of our customers and this section will explain how we and our partners will use your data to communicate with you.

Quote Confirmation

When you obtain a quote with us, you will automatically be sent confirmation of your quote by email or SMS so that you have a record of your quote and can easily retrieve your quote in the future. This is a standard part of the service that we offer and by using the service you agree to receive these communications.

Updates from

Where you tell us you are happy to receive information from us we may send you communications from which may include the following:-
- Newsletters
- Further information about the services we offer
- New product launches
- Reminders when you products may be due for renewal
- Updates on our rewards programme
- Opportunities to participate in market research 

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as via social and digital media.

We may also use your data to allow us to show you adverts while you are on-line that are relevant to you. Sometimes, we will use cookies to do this and you can find out more about this and how to turn off cookies by reading our cookie policy.

If you don’t want to receive communications from us you can let us know at any time by contacting us at  feedback, or you can select your contact preferences in ‘Your account’ by clicking on the ‘more’ option next to ‘Your reminders’ and then selecting ‘Contact preferences’.

Renewal Reminders

As part of our service, we may also contact you around the anniversary of when you completed your quote in order to provide you with an indication of what your quotes could be for your next renewal. We will use the data that we hold on you in order to search the websites of our partners in order to do this. Some of our partners will carry out credit and data checks as part of this process (see paragraph 6 below for further information on the type of checks that may be undertaken).

Mobile App Messaging

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes we may message you. We may use data relating to your account, your behavior regarding how you use the mobile app, or your location to help ensure that this messaging is personalized and relevant to you.

Energy savings service

If you’ve signed up for our energy savings service then we will use the data you have provided regarding your postcode, energy supplier and usage details to carry out regular searches of supplier tariffs via our trusted partner Energy Helpline. We will use your details to contact you once a month to let you know if we have found a tariff that meets your set tariff type, payment type, supplier rating and minimum annual savings threshold. You can opt out of further searches being carried out at any time by unsubscribing yourself when you click to edit your energy savings service.

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6. Credit and data checks

Some of our product and service providers will carry out checks with credit reference and fraud prevention agencies in order to verify your identity, assess your application for a quotation or credit and offer you the best terms.  The checks may be against both public data (such as information from the electoral roll) and private data (such as your credit history). The providers do not make these checks purely because you are using our service, and may make them if you request a quote via any other source. As part of the quote process, some product providers will exchange information with various industry databases in order to verify the information that you have provided such as the Claims and Underwriting Exchange (CUE), the Hunter Database, the Motor Insurance Anti-Fraud and Theft Register or the No Claims Discount Database.    Some insurance providers who offer products designed for students or graduates may also undertake additional checks against higher education sources to verify your student or graduate status.

A record of the search will appear on your credit report. Some product providers may also carry out checks against data they already hold on you (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data or loyalty scheme data. They may use this data to help them assess and rate your application for a quote and determine your premiums.  They may also pass this data to their insurance underwriters for these purposes where applicable.

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7. Crime and fraud prevention

We may share data (including electronic identifiers such as IP addresses) with third parties including our product and service providers or the police and fraud prevention agencies if we believe that it is reasonably required for the prevention or detection of crime or fraud or to protect our customers. Data may also be released to third parties if we are required to do so under the terms of a court order.

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8. Sensitive personal data

In order to provide you with a quote we may need to collect personal data which the Data Protection Act 1998 defines as sensitive, such as medical history or criminal convictions. By proceeding with obtaining a quote you will signify your explicit consent to such information being processed by ourselves and our product or service providers for the purposes stated above.

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9. Overseas transfer of data

From time to time it may be necessary for us to undertake some of the processing of your personal data in other countries outside of the European Economic Area where data protection safeguards are not as high as they are in the UK. However, where this is necessary we will ensure that your data is kept securely and only processed in accordance with the Data Protection Act.   It is also possible that some of our product and service providers will process your data in other countries, however we require all our partners to ensure that your data is kept securely at all times.

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10. Product / service providers websites

We are not responsible for the privacy policies and practices of other websites. Whenever possible we will only partner with other websites which maintain the same standards as are present on our own website but we cannot guarantee this. If you click through to any of our product or service providers to their own website, you will be subject to that product or service provider’s website terms and conditions and privacy policy which we would recommend you read carefully.

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11. Use of cookies and Analytical Data

What is a cookie?

A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible by allowing us to recognise you as a unique user and provide us with information about how you use our website.  Cookies are commonly used on the Internet and do not harm your computer system.

What are web beacons and pixel tags?

These are similar to cookies and allow us to collect information about how you use our website and help us to offer you the best service.  We may use web beacons and pixel tags alongside cookies both on our website and in any emails we sent to you.

Again, web beacons and tags are commonly used across many websites and do not harm your computer system.

Further information can be found at

How do we use the information we collect?

Information collected may include items such as the IP address of your computer, the time you visited our website and what links you clicked on or when you opened our emails.  However, any information collected is kept secure and only used for the purposes set out in this Privacy and Cookie Policy.

We may, from time to time use and serve cookies, pixel tags, action tags or similar technologies.

We use the information we collect for various purposes, including: 

For the essential operation of our website including providing quotes to you and allowing you to use your ‘Your account’.

- To understand how you use our website and to assist us in tailoring the website to customer needs.

- Collating anonymous aggregated information that is used to manage and plan enhancements to our services.

- To evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.

- To assist in the provision of ads which are relevant to you when browsing the internet.

We are continually looking to improve your user experience and so regularly adopt and implement new technologies to help us do this. Please regularly check our cookie policy for details of the cookies we are currently using.

Analytical Data

We carry out research and analysis into usage and activities on our website.   This is used to help us improve our service.  We may record any of your activity on our website including information such as which pages you visit and how you interact with the website.  We may ask a third party to record this information on our behalf and cookies may be used for this purpose, however only your first name will be recorded and no other personal information you enter on our website (such as your full name or contact details) will be recorded by the third party. 

This website also uses Google Analytics to allow us to monitor how users use our website including Remarketing and Advertising Reporting Features. As part of this activity, if you have a Google account and have allowed Google to associate your web and app browsing history so that you may receive personalised ads then Google may collect a Google identifier which allows them to identify your Google account when you are using this website. Alongside Google Analytics, this website uses Accelerated Mobile Pages (AMP), this is a service provided by Google which allows webpages to load more quickly on a mobile device by allocating a Client ID to your mobile device if you have loaded the web page before. Please refer to our cookie policy for details of the cookies that are used in relation to Google Analytics activity. If you require further information or wish to opt out of Google Analytics Remarketing and Advertising Reporting Features then please visit Google’s currently available opt-outs.

Celebrus Technologies

This site is being monitored by Celebrus Technologies' monitoring software which captures information about your visit and the information you provide that will help us improve the quality of our service.  Celebrus Technologies may use cookies for this purpose.  Please see our cookie policy for details of the cookies which are currently being used.

Session recording

We may use third-party tools to record your interaction on this website or our mobile app, including recording mouse clicks/taps, mouse movements, page scrolling and text entered into forms. This data is used by us in order for us to constantly improve our experiences.

How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them. However, in order to get the best use out of our website you will need to have cookies enabled.

Please refer to your browser's 'help' facility for information on how to enable and disable cookies.

If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit:

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

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12. Law

This Privacy Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.

We always put our customers first!