What is giffgaff?
Giffgaff is a bit different to most mobile phone providers and can be best summed up by its tagline, ‘The mobile network run by you’. It doesn’t have a customer service call centre. Instead, it relies on its online community whose members offer each other support and assistance round the clock.
Giffgaff is a virtual network that uses the O2 phone masts, so customers benefit from the same coverage and speeds that the ‘big four’ providers offer nationwide.
Thanks to its low overheads, giffgaff is able to offer some of the cheapest SIM-only and handset deals around. Rather than selling traditional phone contracts, it offers flexible SIM-only deals that work on a monthly rolling basis. It calls these ‘goodybags’, although they don’t actually come in a bag…



