What do I need to include in my complaint?
If you choose to make your complaint via a letter, include the date, your full name and your policy number. You’ll need to include any supporting evidence within the body of your letter and detail the main reasons behind your complaint.
Clearly state what you expect the insurance provider to do to make things right and be sure to proofread it multiple times before sending, making sure you haven’t left out anything important.
If you talk to your insurance provider on the telephone, always keep a record of when the conversation took place, who you spoke to, what was discussed and, if relevant, what was agreed. Keep any emails on file.