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How to set up gas and electric for the first time

How to set up gas and electric for the first time

If you’re moving into a new home, there are a few essential things to sort out. One of them is setting up gas and electricity.

Here’s everything you need to know about how to set up gas and electric for the first time. From where to find your meter, to who to contact.

Peter Earl
From the Energy team
minute read
posted 7 FEBRUARY 2020

Find out who supplies your energy

You could ask the previous owners, tenants, or developer – if it’s a new build. Alternatively:

For gas - use The Meter Point Administration Service at Find My Supplier or call 0870 608 1524.

For electricity - contact the Local Distribution Centre for your area. Read our guide on who supplies my energy, for a full list of numbers.

Find the gas and electricity meters

When you move in, the estate/letting agent or previous owners should be able to point you to the location of the meters. If they can’t, for any reason, you’ll most likely find them in the kitchen, hallway or outside the property.

There are two types of meter:

  • A standard credit meter, which displays numbers in dial or digital form. You’ll be billed either monthly or quarterly if you have one of these.
  • A prepayment meter, which is a type of ‘pay-as-you-go’ meter, often found in rental properties. It lets you pay for your energy in advance, usually by inserting money or a smart key/card that you top up with credit.

Once you’ve found the gas and electric meters, you’ll need to take a meter reading (if they’re credit meters) and submit it to the supplier when they set up your account.  

If you’re disabled or elderly and you’re finding it tricky to read the meter, give your supplier a call so they can send someone to read it for you. It’s also worth asking them about the Priority Services Register, a free service offering prioritised assistance for customers in need. 

It’s a good idea to submit readings every month or so, to keep your bills accurate. If your new home has a smart meter, it will automatically send the readings to your supplier, so you don’t have to.

Find the fuse box and trip switch

A sudden power outage is probably due to an electrical surge or faulty appliance. If this happens, you’ll need to know where the trip switch is. It’s usually found on or near the fuse box, within 3 metres of your electricity meter.

Find your meter number

Both gas and electricity meters have a supply number, unique to your home. You’ll need these numbers when you contact the supplier to set up your account.

  • The gas supply Meter Point Reference Number (MPRN) is usually between six and 10 digits long and it will be on your energy bill (not to be confused with your customer reference number). If you don’t have a bill, you can request your MPRN from the Meter Point Administration Service.
  • The electricity supply Meter Point Administration Number (MPAN) is 21 digits long and can also be found on your energy bill. Contact the supplier directly, if you can’t find a bill.

Contacting your energy supplier for the first time

You should let your new energy supplier know you’ve moved in, as soon as possible. Apart from helping you avoid any previous occupant’s energy debts, a utility bill in your name can be used as proof of address – when opening a new bank account, for example.

Find out what tariff you’re on

Your new supplier will be able to tell you this. But be aware that they may automatically put you on a standard tariff which, in most cases, ends up being the most expensive.

Find a better energy deal

As a first-time energy customer, sticking with the current supplier and tariff might seem like the simplest option. But moving into a new home is the perfect opportunity to shop around for a better deal.

Comparing energy with Compare the Market only takes a few minutes. Once you’ve found a tariff and supplier you’re happy with, the whole switching process is quick and painless.

So see if you can start saving by comparing energy prices with us today.

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