The Energy Switch Guarantee is a voluntary set of promises that energy suppliers can sign up to, designed to give you peace of mind when switching supplier. It’s a commitment that the switch will be simple and easy, and that any mistakes that might happen as a result will be put right – for example, if you’re charged because of a switching error, the problem will be resolved and paid for by the supplier at fault.
The guarantee was developed by Energy UK, the trade association for the UK energy industry, and is backed by the Government. The goal is that consumers aren’t discouraged from switching because they think it will be difficult, so you’re free to decide on the most suitable energy supplier for you. If you’ve learned your economics, you’ll know that choice is important for markets to work well.
From the customer perspective, the Energy Switch Guarantee could give you the confidence to switch. You might find an energy provider that will save you money or give you better customer service.