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How does the Claims and Underwriting Exchange (CUE) affect your home insurance?

How does the Claims and Underwriting Exchange (CUE) affect your home insurance?

If you don't claim on your home insurance, you might assume your renewal price with your current insurance provider would be roughly the same as last year or be lower because of another year of no claims discount. But that might not be the case and part of the reason could be thanks to a little-known database called CUE.

Chris King
From the Home team
minute read
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Posted 23 DECEMBER 2019

What is the Claims and Underwriting Exchange (CUE)?

The Claims and Underwriting Exchange – or CUE – is a central database with details of all incidents reported to insurance providers. CUE isn't limited to home insurance – there are more than 30 million records relating to car and personal injury policies too.

The main aim of CUE is to combat fraud. Having a single source of information about policyholders and incidents means insurance providers can easily check if they think something's a bit fishy. This helps stamp out fraudulent claims.

Across all types of insurance, detected insurance fraud totalled £1,276m from 125,000 claims in 2016. This adds around £50 a year to the average insurance bill, according the Association of British Insurers.

More home insurance words and phrases you want to understand better? See our home insurance glossary.

What does the Claims and Underwriting Exchange know about my home insurance?

Every time you report an incident to your insurance provider – like if someone breaks into your shed or smashes a window in your home – it's recorded in CUE, whether you end up making a claim or not.

This system is designed to prevent fraud – for example, someone might call to ask if a claim is covered by their insurance. When they find out it's not, they could add the cover to their policy and then report the same claim, saying it happened on a different date.

If insurance providers spot 'incidents' on your record, they might think there's a higher chance of you making future claims, which might increase your premium.

Of course, it's tempting not to let a new insurance provider know about your past claims – but remember, non-disclosure goes against the rules. If you 'forget' to tell all, you could find your policy invalidated – honesty is always the best policy.

What do I need to tell my insurance provider?

In a nutshell, everything they ask you when you get a quote. The information you enter in the quote form is used by the provider to calculate your premium and cover they can offer you. It's just important to be honest during the process.

If you knowingly give your insurance provider wrong or incomplete information, they could refuse to pay your claim and invalidate your policy, which could make it harder and more costly to get insurance in the future.

You'll also need to tell your insurance provider if your situation changes – for example if you move to a new house or buy a new car.

See more on how to avoid invalidating your insurance policy.

Don't forget that one way you could reduce your premiums is to use Compare the Market. We work with a variety of trusted partners to bring you choice and value – in just a few clicks. Remember, whatever information CUE holds about any incident or claims history won't necessarily be viewed in the same way by all insurance providers. So start comparing.

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