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Why get life insurance from Zurich?
Zurich is one of the world’s leading insurance providers, with a long track record of providing customers with a range of financial products, including life insurance.
Since the company was founded back in 1872, in the Swiss city of the same name, it has been committed to helping people protect themselves from risk.
With a UK head office in Swindon, it has a host of awards to its name, and in 2022 paid out 98% of life insurance claims and 91% of critical illness claims.
The business prides itself on being socially responsible and sustainable. It uses 100% renewable energy in its offices and pledges to plant a tree for every life insurance policy bought.
How to contact Zurich
Zurich’s customer service number is 0800 096 6233. Lines are open Monday to Friday 8.30am-5.30pm (excluding bank holidays).
You can also get in touch with Zurich using its online contact form.
If you have a hearing impairment, you can use the SignLive app to connect with a British Sign Language interpreter.
What types of life insurance can I get with Zurich?
Zurich offers three types of life insurance policy designed to suit different needs:
| Level term | The amount you’re covered for and the lump sum your family will receive stay the same throughout the length of the policy (term). |
| Decreasing term | The size of your pay-out reduces over time, typically in line with an outstanding debt you want to pay off, such as a mortgage. |
| Increasing term | The size of your pay-out increases each year by 3%, 5% or in line with the Retail Price Index to account for inflation. Your premiums also rise. |
What optional extras are available?
You can choose to include additional benefits on your policy at an extra cost. These include:
- Critical illness cover – you can only take out critical illness cover with a life insurance policy, but it will pay out a lump sum if you’re diagnosed with one of the conditions listed on your policy.
- Children’s benefit cover – you can add this to a critical illness policy. It covers children up to the age of 22 and will pay up to £25,000 if they’re diagnosed with a critical illness during the policy term.
- Multi-fracture cover – this pays a lump sum of up to £6,000 if you suffer a fracture, dislocation, tendon rupture or ligament tear listed on your policy.
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[1] Correct as of September 2024.
What Defaqto star ratings do Zurich insurance policies get?
Zurich’s level term life insurance policy is rated 5 stars by Defaqto. Zurich life insurance with critical illness cover is rated 4 stars, as is decreasing term life cover.
The Defaqto rating system scores financial products based on their range of features and benefits, with 5 stars being the highest.
How well is Zurich reviewed on Trustpilot?
In August 2023, Zurich Insurance UK was rated 4.0 on Trustpilot.
Frequently asked questions
Can I cancel a policy with Zurich?
You can cancel your life insurance policy with Zurich at any time, as long as all policyholders agree to this. Where a policy is held in trust, agreement is needed from all trustees to cancel.
You can notify Zurich of your request to cancel by filling out its cancellation form or calling the number on your policy documents.
Who underwrites policies from Zurich?
Zurich life insurance plans are underwritten by Zurich Assurance Limited.
What additional benefits are available from this provider?
Zurich life insurance comes with access to Zurich Support Services for you and your family. These are available 24/7 and offer help on everything from managing household bills to living with illness or disability.