About Compare the Market
Who is Compare the Market?
Compare the Market was launched in 2006 and has grown rapidly to become one of the UK’s most loved price comparison websites. We’re best known for offering an independent and impartial comparison on car and home insurance products. As an insurance intermediary we do a whole lot more besides.
We provide a comparison of the price, cover and features of van, bike, travel, pet and life insurance as well as energy tariffs, broadband and mobile phone packages and financial products such as mortgages, credit cards, loans, savings and current accounts.
We don’t advise you or provide a recommendation but we provide clear information so that you can go on to purchase a product that meets your needs.
What products and services does Compare the Market provide?
We know managing your finances isn't something you want to spend ages on, so let us do the hard work for you. We’re constantly improving our service to add the little things that make using Compare the Market as quick and easy as possible, like saving your details to speed up new quotes.
Compare the Market compares the following products and services:
How does Compare the Market make money?
We make money when we find our customers a new deal on their household finances. For example, each time someone buys an insurance product or switches their gas or electricity tariff, having found their new supplier through us, we get paid a fee. See the table below for more details.
The service is free to use and the fee we receive does not affect the way we rank the products. We always order results from lowest to highest price for you. Simples.
The insurance provider pays us a flat fee for every policy which is started after being bought via Compare the Market
|Life insurance||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner LifeSearch, who in turn pay us a % of this commission.|
|Travel insurance||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner The Idol, who in turn pay us a % of this commission.|
|Health insurance||When you buy a policy via Compare the Market the insurance provider pays a flat fee to our partner Assured Futures, who in turn pay us a % of this commission.|
|Over 50s life insurance||When you buy a policy via Compare the Market the insurance provider pays a flat fee to our partner Assured Futures, who in turn pay us a % of this commission.|
Accident, sickness and unemployment insurance
|When you buy a policy via Compare the Market the insurance provider pays a percentage commission from the total premium to our partner Assured Futures, who in turn pay us a % of this commission.|
Business & landlord insurance
|When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner, Simply Business, who in turn pay us a percentage of this commission. We also receive a percentage of the commission paid to Simply Business if you renew your policy with Simply Business. We do not receive any payment for the sale of Legal Expenses, Home Emergency or Personal Accident policies.|
|Breakdown cover||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner Comparison Creator, who in turn pay us a % of this commission.|
|Taxi, caravan and motorhome insurance||When you buy a policy via Compare the Market the insurance provider pays a percentage commission from the total premium to our partner i-wonder, who in turn pay us a % of this commission.|
|Temporary insurance||When you buy a policy via Compare the Market Tempcover pay us a prior agreed fee per temporary insurance policy sold via Compare the Market.|
|Home Care||The service provider (HomeTree) pays us a fee for every product which is started after being bought via Compare the Market. The amount of fee paid to us varies dependent on the product you choose to purchase.|
|Mortgages (online)||Compare the Market receive a share of the fee that is paid to Koodoo when customers click through to the provider or complete a Mortgage application online.|
|Mortgages (offline/advised)||Compare the Market receive a % of the commission that our partner London & Country earns.|
|Credit Cards, Unsecured Loans & Car Finance||The provider pays us, either directly or indirectly, a flat fee or a fixed percentage of the Loan amount for successful product applications after being secured via Compare the Market.|
|Homeowner/Secured Loans||Compare the Market receive a % of the commission that our partner Runpath Regulated Services Limited (RRS) earns.|
|Savings & current accounts||The provider pays us via our partner, Runpath Regulated Services Limited (RRS), a flat fee for every savings and current account which is accepted after applying via Compare the Market|
|Energy||The provider pays us via our partner, Energyhelpline a flat fee for every fuel tariff which is started after being switched via Compare the Market.|
|Business Energy||The provider pays us via our partner, Bionic a flat fee for every fuel tariff which is started after being switched via Compare the Market.|
|Broadband, TV and landline||The provider pays a fee to our partner Stickee Technologies Limited for any broadband/landline/TV package which is started after being bought via Compare the Market|
|Mobile phones||The provider pays a fee to our partner Stickee Technologies Limited for any Mobile/SIM Tariff which is started after being bought via Compare the Market.|
|Business Broadband and Landline||The provider pays us via our partner, Bionic a percentage fee for every broadband and/or landline package which is started after being switched via Compare the Market.|
Who does Compare the Market work with?
We work with most of the UK's top insurance, utility and money product providers to find you great deals. Our searches don't include every single provider or product in the market – a very small number opt out of all comparison sites, or some of the services we offer and others do not meet the strict partner criteria we use to protect our customers.
We regularly check that all our direct partners are regulated. If you’d like to check the insurance provider you’re dealing with is regulated, you can do this by checking the Financial Services Register on the Financial Conduct Authority's website.
Find out more about our our partners.
Can I trust the results you provide?
The results we provide through our comparison service are not affected by any fees we receive from providers. This means we’re completely impartial. Our results are based on your product needs and then ranked from the cheapest to most expensive. You’re also able to filter your results to suit your needs.
We work with dozens of providers, across a wide variety of product types, to help you find the right deal. We compare providers big and small, but we can’t guarantee that every provider and product available is covered. However, by using our comparison service, you’ll save lots of time and can still get a great deal.
How do you protect my details?
Protecting your details is really import to us. That’s why we’re always focusing on ensuring your data you provide is secure. We only ask you to provide the information we need for our comparison service. This information is passed onto our partners, so that they can calculate the results for you to find the best quotes and deals from our panel of provider products. Some of our product comparison services are provided by partners.
This means, when you select ‘go to insurer’, the insurance provider will already have your details, so you won’t need to enter them again. All you need to do is check your details are correct and read the policy information before purchase.
How will you contact me?
When it comes to contacting you, we want you to be in control. We’ll only get in touch in the ways you tell us to:
You’re also in control of how often we get in touch. We’ll only contact you in the following ways:
- An email confirming your comparison search results
- An email to invite you to join Meerkat Meals and Meerkat Movies once you have made a qualifying purchase
- Renewal date reminders (optional)
- Automatic quote comparison (optional)
- Rewards information (optional)
- New product information (optional)
Will providers contact me?
While we do share your details with providers when you use our comparison service, we have contractual arrangements to prevent them from contacting you for marketing purposes.
Through some of our comparison services, you will have the ability to opt in or out of receiving further communication from our partners, to discuss your quote.
How can I manage my details?
Your details are saved to your account once you have received your search results. If you’d like to change your details, manage your settings, claim and track your rewards or look at your previous quotes, you can also do this through your account.
If you have any questions or wish to close your account, please, please contact us.
Take out a qualifying product through us today and you’ll find getting a great deal is just the start. You’ll also get 2 for 1 cinema tickets with Meerkat Movies, and even more savings at amazing restaurants and local takeaways with Meerkat Meals.*Find out more about your rewards
How do I contact Compare the Market?
Contact us on Social:
General enquiries: [email protected]
Marketing Enquiries: [email protected]
Commercial Opportunities: [email protected]
If you would prefer to write to us please send your letter to the address below. It may take us a little longer to respond back to you but we will be in touch as soon as we can.
Compare the Market, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS, United Kingdom
How to make a complaint?
- By email to - [email protected] and we’ll attempt to resolve your complaint within three working days.
- In writing - please address your letter to: Compare the Market Customer Care Manager Pegasus House Bakewell Road Peterborough, PE2 6YS.
- By phone - if email or post don’t work for you, we’re happy to, on request, register your complaint over the phone.
For the purposes of handling complaints, our working day is 8.30am – 5.00pm Monday to Friday and 9:00 – 5:00 on bank holidays.
Please include your name, address, a contact number, your quote number and details of your complaint. This will help us to respond to you as quickly as possible. If we’re initially unable to resolve your complaint, we’ll send a written acknowledgement of your complaint to you. This will include the name and job title of the person who will be handling your complaint going forward.
By eight weeks after receiving your original complaint, we’ll send you a final response to hopefully resolve your complaint. If we can’t, we’ll send a letter explaining why we’re still unable to issue a final response. We’ll then advise you of when we expect to be able to do so.
After eight weeks, or if you’re unhappy with our response to your complaint, you could contact the Financial Ombudsman Service:
- Online - www.financial-ombudsman.org.uk
- By phone - 0800 0234567
By post - Exchange Tower, London, E14 9SR
If your complaint relates to a product or service you’ve purchased through Compare the Market, then you should complain directly to the relevant provider. If you wish to do this, we recommend visiting the provider’s website and following their complaints procedure.
To view information on our complaints for the period 1 July – 31 December 2021 click here.
The official stuff:
Compare the Market and comparethemeerkat.com are trading names of Compare the Market Limited. Compare the Market Limited is an insurance intermediary, which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 778488). Energy and Digital products are not regulated by the FCA.
Registered Address: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. Registered in England and Wales number 10636682.
Compare the Market is part of BGL Group, which also owns Les Furets.com, a comparison site serving customers in France. Compare the Market is also a sister website of EasyCompare, a comparison site based in Thailand.
Last updated: 14th April 2022