About Compare the Market
Who is Compare the Market?
Compare the Market was launched in 2006 and has grown rapidly to become one of the UK’s most loved price comparison websites. We’re best known for offering an independent and impartial comparison on car and home insurance products. As an insurance intermediary we do a whole lot more besides.
We provide a comparison of the price, cover and features of van, bike, travel, pet and life insurance as well as energy tariffs, broadband and mobile phone packages and financial products such as mortgages, credit cards, loans, savings and current accounts.
We don’t advise you or provide a recommendation but we provide clear information so that you can go on to purchase a product that meets your needs.
The official stuff:
Compare the Market and comparethemeerkat.com are trading names of Compare the Market Limited. Compare the Market Limited is an insurance intermediary, which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 778488) and is registered with the Financial Conduct Authority for the provision of payment services (FRN: 911617)
Registered Address: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. Registered in England and Wales number 10636682.
Compare the Market is part of BGL Group, which also owns Les Furets.com, a comparison site serving customers in France.
What products and services does Compare the Market provide?
We know managing your finances isn't something you want to spend ages on, so let us do the hard work for you. We’re constantly improving our service to add the little things that make using Compare the Market as quick and easy as possible, like saving your details to speed up new quotes and letting you set reminders for your renewal dates and MOTs.
Compare the Market compares the following products and services:
- Car, van and motorbike insurance
- Home insurance
- Pet insurance
- Life insurance
- Business & landlord insurance
- Travel insurance
- Broadband packages
- Mobile phone packages
- Energy (gas, electricity and green energy)
- Credit cards
- Savings & current accounts
- Business broadband
- Business energy
- Accident, sickness & unemployment insurance
- Health insurance
- Over 50's life insurance
- Breakdown cover
- Motorhome and caravan insurance
- Taxi insurance
How does Compare the Market make money?
We make money when we find our customers a new deal on their household finances. For example, each time someone buys an insurance product or switches their gas or electricity tariff, having found their new supplier through us, we get paid a fee. See the table below for more details.
The service is free to use and the fee we receive does not affect the way we rank the products. We always order results from lowest to highest price for you. Simples.
The insurance provider pays us a flat fee for every policy which is started after being bought via Compare the Market
|Life insurance||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner LifeSearch, who in turn pay us a % of this commission.|
|Travel insurance||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner The Idol, who in turn pay us a % of this commission.|
|Health insurance||When you buy a policy via Compare the Market the insurance provider pays a flat fee to our partner Assured Futures, who in turn pay us a % of this commission.|
|Over 50s life insurance||When you buy a policy via Compare the Market the insurance provider pays a flat fee to our partner Assured Futures, who in turn pay us a % of this commission.|
Accident, sickness and unemployment insurance
|When you buy a policy via Compare the Market the insurance provider pays a percentage commission from the total premium to our partner Assured Futures, who in turn pay us a % of this commission.|
Business & landlord insurance
|When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner, Simply Business, who in turn pay us a percentage of this commission. We also receive a percentage of the commission paid to Simply Business if you renew your policy with Simply Business. We do not receive any payment for the sale of Legal Expenses, Home Emergency or Personal Accident policies.|
|Breakdown cover||When you buy a policy via Compare the Market the insurance provider pays a commission amount based on a percentage of your total premium to our partner Comparison Creator, who in turn pay us a % of this commission.|
|Taxi, caravan and motorhome insurance||When you buy a policy via Compare the Market the insurance provider pays a percentage commission from the total premium to our partner i-wonder, who in turn pay us a % of this commission.|
|Mortgages (online)||Compare the Market receive a fee when customers click through to the provider or submit a Mortgage application.|
|Mortgages (offline/advised)||Compare the Market receive a % of the commission that our partner London & Country earns.|
|Credit Card & Loans||The provider pays us via our partner, Runpath Regulated Services Limited (RRS), a flat fee for every Credit Card which is accepted after being bought via Compare the Market.|
|Savings & current accounts||The provider pays us a flat fee for every savings and current account which is accepted after being bought via Compare the Market|
|Energy||The provider pays us via our partner, Energyhelpline a flat fee for every fuel tariff which is started after being switched via Compare the Market.|
|Business Energy||The provider pays us via our partner, Energylinx for Business Trading Limited a flat fee for every fuel tariff which is started after being switched via Compare the Market.|
|Broadband, TV and landline||The provider pays a fee to our partner Decision Technologies Limited for any broadband/landline/TV package which is started after being bought via Compare the Market|
|Mobile phones||The provider pays a fee to our partner Decision Technologies Limited for any Mobile/SIM Tariff which is started after being bought via Compare the Market.|
Who does Compare the Market work with?
We work with most of the UK's top providers to find you great deals. Our searches don't include every single provider in the market – a very small number opt out of all comparison sites, or some of the services we offer and others do not meet the strict partner criteria we use to protect our customers.
For electricity and gas tariff comparison, we work with the majority of energy suppliers that you can switch through us. We also give customers the option to see a wider view of the market. Some energy suppliers choose for example not to make their tariffs available through comparison sites. Therefore, we cannot switch you to all the tariffs available.
We regularly check that all our direct partners are regulated, however, if you wish to check the insurance provider you are dealing with is regulated (for example, by the Financial Conduct Authority, or Prudential Regulation Authority, if applicable). You can do this by checking the Financial Services Register on the Financial Conduct Authority's website.
Find out more about our our partners.
Can I trust the results you provide?
Protection of your details is of highest importance to us. We are continually focusing on ensuring your data that you provide us is secure. So you can compare results from a wide selection of insurance providers, once you have completed entering your details into our site we will pass these details onto our partners so they can calculate results for you. We then display the results, ordered by lowest price first and also displaying a summary of the key policy features.
When you select 'More details' we supply further details of what is included as standard, what is not included but available to add (where applicable) and what this policy doesn't come with. Further information is available on the provider's website. When you select 'Go to provider' you will be taken to the provider's site where you will need to check your details that were passed to them and fully check the details of the product before you purchase.
With a few product comparison services such as energy, you will remain on comparethemarket.com to switch. Some product comparison services are provided by partners and products such as broadband and money products do not require you to enter your details in order to compare different packages.
How do you protect my details?
Protection of your details is of highest importance to us. We are continually focusing on ensuring your data that you provide us is secure. So you can compare results from a wide selection of insurance providers, once you have completed entering your details into our site we will pass these details onto our partners so they can calculate results for you. We then display the results, ordered by lowest price first and also displaying a summary of the key policy features. When you select ‘More details’ we supply further details of what is included as standard, what is not included but available to add and what this policy doesn’t come with. Further information is available on the provider’s website. When you select ‘Go to insurer’ the insurance provider will have your details, you need to check your details and the policy information before purchase. Some of our product comparison services are provided by partners. Some products such as broadband and money products do not require you to enter your details in order to compare different packages.
How will you contact me?
When you use our service, you will receive an email confirming your results and another to invite you to join Meerkat Meals and Meerkat Movies once you have made a qualifying purchase. It's simple, we're here to find you a great value deal – nothing more, nothing less – which is why you'll only hear from us through the channels you select. You can choose for us to automatically get you quotes when your insurance is due for renewal and you can sign up to alerts when you could be overpaying on your energy. You can also choose to let us keep you up to date with ways to save, product news and exciting information about our rewards.
As part of your comparethemarket.com account you can choose to receive text reminders before your MOT or insurance is due and your energy, broadband, TV and phone packages expire. Download the Meerkat app, the only way to enjoy both of your amazing rewards.
Will providers contact me?
How can I manage my details?
Your car, home, van, pet, life and travel insurance and energy quotes are saved in your account once you have obtained results. This allows you to check and update your quote details and make a purchase when you have more time. Within your account you can also claim and track your rewards and set reminders for MOT and insurance renewals, so you never get caught out. With the same email and password you can sign into the Meerkat app.
You can manage your details in one place and these will get filled out for you. If you have any questions or wish to close your account, please contact us.
What are Meerkat Meals and Meerkat Movies*?
Meerkat Meals offers customers of Compare the Market 2 for 1 on starters, mains and desserts, Sunday to Thursday for a whole year.
With Meerkat Movies, Compare the Market customers get 2 for 1 cinema tickets, every Tuesday or Wednesday for a whole year.
Find our more about rewards here.
What are Compare the Market Meerkat toys?
After a lifetime of faithful service, our chief toy maker, Yakov, is taking a very well deserved rest from making toys. His break started on 12th May 2018 at 00.00, so any purchases made from this date will no longer qualify for a toy, but will still be eligible for Meerkat Meals and Meerkat Movies*.
How do I contact Compare the Market?
Contact us on Social:
General enquiries: [email protected]
Other ways to get in touch:
Please note that the Marketing enquiries and Commercial opportunities mailboxes are not monitored by our Customer Support Team.If your querie relates to our services, such as Meerkat Movies, Meerkat Meals or your comparethemarket.com account, please contact us using one of the above options.
General enquiries: [email protected]
Marketing Enquiries: [email protected]
Commercial Opportunities: [email protected]
Or write to us
If you would prefer to write to us please send your letter to the address below. It may take us a little longer to respond back to you but we will be in touch as soon as we can.
Compare the Market, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS, United Kingdom
How to make a complaint?
We aim to provide a high level of service to all of our customers but occasionally things can go wrong, If this happens, we will do everything we can to put things right and assist you. If you have a complaint about our service, please contact us:
By email to [email protected] and we will attempt to resolve your complaint within 3 working days. If we are unable to resolve your complaint we will try to agree the next steps with you.
In writing, please address your letter to:
Compare the Market Customer Care Manager Pegasus House Bakewell Road Peterborough, PE2 6YS
For the purposes of handling complaints, our working day is 9.00am – 5.00pm Monday to Friday and bank holidays.
Should you wish to use an alternative means of communication, we are happy to on request to correspond with you by telephone.
Please include your name, address, a contact number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible.
If we are unable to initially resolve your complaint, we will send a written acknowledgement of your complaint to you. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.
You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service who may be contacted at
Exchange Tower, London, E14 9SR. Telephone 0800 0234567. Web www.financial-ombudsman.org.uk
If your complaint is regarding a product or service that you have purchased via this website then you can complain directly to the relevant product or service provider responsible for supplying the product or service about which you wish to complain. If you wish to raise a formal dispute you can do so through the European Commission’s Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body.
We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.
To view information on our complaints for the period 1 July to 31 December 2019 click here.
Last updated: 20th February 2020