Who is comparethemarket.com?

comparethemarket.com was launched in 2006 and has grown rapidly to become one of the UK’s most loved price comparison websites. We’re best known for offering an independent and impartial comparison on car and home insurance products. As an insurance intermediary we do a whole lot more besides.

We provide a comparison of the price, cover and features 
of van, bike, travel, pet and life insurance as well
 as energy tariffs, broadband and mobile phone packages and financial products such as mortgages, credit cards, loans , savings and current accounts.

We don’t advise you or provide a recommendation but we provide clear information so that you can go on to purchase a product that meets your needs.

The official stuff:

comparethemarket.com and comparethemeerkat.com are trading names of Compare The Market Limited. Compare The Market Limited is an insurance intermediary, which is authorised and regulated by the  Financial Conduct Authority (Firm Reference Number 778488). 

Registered Address: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. Registered in England number 10636682.

What products and services does comparethemarket.com provide?

We know managing your finances isn't something you want to spend ages on, so let us do the hard work for you. We’re constantly improving our service to add the little things that make using comparethemarket.com as quick and easy as possible, like saving your details to speed up new quotes and letting you set reminders for your renewal dates and MOTs.

comparethemarket.com compares the following products and services:

  • Car, van and motorbike insurance
  • Home insurance
  • Pet insurance
  • Life insurance
  • Business & landlord insurance
  • Travel insurance
  • Broadband packages
  • Mobile phone packages
  • Energy (gas, electricity and green energy)
  • Credit cards
  • Loans
  • Savings & current accounts
  • Mortgages
  • Business broadband
  • Business energy
  • Accident, sickness & unemployment insurance
  • Health insurance
  • Over 50's life insurance
  • Breakdown cover

 

How does comparethemarket.com make money?

We make money when we find our customers a new deal on their household finances. For example, each time someone buys an insurance product or switches their gas or electricity tariff, having found their new supplier through us, we get paid a fee. With business, landlord and life insurance policies we receive a percentage of the commission. The service is free to use and the fee we receive does not affect the way we rank the products - we always order results from lowest to highest price for you. Simples

Who does comparethemarket.com work with?

We work with most of the UK's top providers to find you great deals. Our searches don't include every single provider in the market – a very small number opt out of all comparison sites and others do not meet the strict partner criteria we use to protect our customers.

For electricity and gas tariff comparison, we work with the majority of energy suppliers that you can switch through us. We also give customers the option to see a wider view of the market. Some energy suppliers choose for example not to make their tariffs available through comparison sites. Therefore, we cannot switch you to all the tariffs available.

We regularly check that all our direct partners are regulated, however, if you wish to check the insurance provider you are dealing with is regulated (for example, by the Financial Conduct Authority, or Prudential Regulation Authority, if applicable). You can do this by checking the Financial Services Register on the Financial Conduct Authority's website.

Find out more about our our partners.

Can I trust the results you provide?

We know that price is important to you after all, that’s why you’re comparing. But everyone has different needs and so we’ll help you to find the right product for you, whether that’s by letting you filter search results, showing customer ratings and reviews or by ensuring help is on hand to answer any questions you may have.

We work for you, the customer, not on behalf of insurers.

When it comes to our providers, we don’t choose favourites. We offer impartial and independent comparison and our results are always ranked by price. Amongst providers that may appear are brands that, like us, belong to the BGL Group such as Budget, Dial Direct and Beagle Street.

Some third party brands also rely on administration and distribution services provided by the BGL Group. These may be displayed but our approach doesn't change, we will always show the lowest price for you first.

How do you protect my details?

Protection of your details is of highest importance to us. We are continually focusing on ensuring your data that you provide us is secure. So you can compare results from a wide selection of insurance providers, once you have completed entering your details into our site we will pass these details onto our partners so they can calculate results for you. We then display the results, ordered by lowest price first and also displaying a summary of the key policy features. When you select ‘More details’ we supply further details of what is included as standard, what is not included but available to add and what this policy doesn’t come with. Further information is available on the provider’s website. When you select ‘Go to insurer’ the insurance provider will have your details, you need to check your details and the policy information before purchase.  Some of our product comparison services are provided by partners. Some products such as broadband and money products do not require you to enter your details in order to compare different packages.

For more information please see our privacy and cookie policy.

How will you contact me?

When you use our service, you will receive an email confirming your results and another to invite you to join MEERKAT MOVIES once you have made a qualifying purchase. It’s simple, we're here to find you a great value deal – nothing more, nothing less – which is why you'll only hear from us through the channels you agree to. You can receive renewal reminders and the latest product news – all personalised for you and sent when you need them if you are opted in. Download the MEERKAT MOVIES app, the easiest way to get your weekly code, see what's on and watch the trailers. You can update your preferences in your account or you can unsubscribe.

Will providers contact me?

With some of the comparison services we offer, you will have the option during the journey to select whether you would like to receive further communications from our partners (e.g. insurance providers, product providers or brokers) to discuss your quote further. Otherwise, we will not pass any of your information to our partners for marketing purposes and we have contractual arrangements in place with all our partners which prevent them using your information for this purpose. If you click through to our any of our partners’ websites, you will be subject to their Privacy Policy in relation to any communications you will receive from them which we recommend you read carefully.

How can I manage my details?

Your car, home, van, life, pet, life and travel insurance and energy quotes are saved in your account once you have obtained results. This allows you to check and update your quote details and make a purchase when you have more time. Within your account you can also claim and track your rewards and set reminders for MOT and insurance renewals, so you never get caught out. With the same email and password you can sign into the MEERKAT MOVIES app.

You can manage your details in one place and these will get filled out for you. If you have any questions or wish to close your account, please contact us.

What is MEERKAT MOVIES?

MEERKAT MOVIES offers comparethemarket.com customers 2 for 1 cinema tickets, every week for a year because movies are better with two.*


Find out more about MEERKAT MOVIES.

What are comparethemarket.com Meerkat toys?

Existing comparethemarket.com customers can get an exclusive toy when they buy another qualifying product or service from comparethemarket.com.

Find out more about Meerkat Toys

How much do MEERKAT MOVIES and Meerkat toys cost me? 

Nothing. Like all companies, comparethemarket.com puts money into marketing so it can keep spreading the word to those who haven’t used this site before.

Find out more about our marketing & sponsorship

How do I contact comparethemarket.com?

Frequently asked questions

Contact us on Social 

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Other ways to get in touch

General enquiries: service@contact-ctm.com

Unsubscribe from email

Or write to us

If you would prefer to write to us please send your letter to the address below. It may take us a little longer to respond back to you but we will be in touch as soon as we can.

comparethemarket.com, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS, United Kingdom

How to make a complaint?

We aim to provide a high level of service to all of our customers but occasionally things can go wrong, If this happens, we will do everything we can to put things right and assist you. If you have a complaint about our service, please contact us:

By email to service@contact-ctm.com and we will attempt to resolve your complaint by close of business the next working day. If we are unable to resolve your complaint we will try to agree the next steps with you.

In writing, please address your letter to:

comparethemarket.com Customer Care Manager Pegasus House Bakewell Road Peterborough, PE2 6YS

For the purposes of handling complaints our working day is 9.00am – 5.00pm Monday to Friday excluding bank holidays.

Should you wish to use an alternative means of communication, we are happy to on request to correspond with you by telephone.

Please include your name, address, a contact number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible.

If we are unable to initially resolve your complaint, we will send a written acknowledgement of your complaint to you. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service who may be contacted at

Exchange Tower, London, E14 9SR. Telephone 0800 0234567. Web www.financial-ombudsman.org.uk

If your complaint is regarding a product or service that you have purchased via this website then you can complain directly to the relevant product or service provider responsible for supplying the product or service about which you wish to complain. If you wish to raise a formal dispute you can do so through the European Commission’s Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body.

We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.

Last updated: 1st December 2017