BT broadband deals

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Comparing broadband providers

There are plenty of cheap broadband deals out there. But if you’re thinking of switching provider, getting a great price isn’t always the main priority. You’ll also want to check download speeds, data limits, and whether or not to bundle your phone and broadband, and even you’re TV, into one package.


You can easily compare broadband packages with But we’ve also taken a closer look at what each of the leading broadband providers brings to the table.


This page is all about BT broadband, so continue reading for the details. For other providers, click here.

What does BT offer?

BT could reasonably be considered a powerhouse of UK broadband. It’s the largest broadband and phone provider in the country, has its own fibre optic broadband network, and provides millions of Wi-Fi ‘hotspots’ worldwide.


BT offers two types of broadband connection: its standard BT Broadband offering, and its flagship BT Infinity fibre optic service.


With download speeds of up to 17Mbit/s, BT Broadband is generally better suited to lighter home internet use, such as surfing the web and checking your Facebook and email accounts.


BT Infinity is the brand’s superfast fibre optic broadband service, with speeds of up to 76Mbit/s. It’s probably better for heavier internet use, as it allows several people to be online at the same time, without loss of speed or quality.  


To find out whether you can get Infinity where you are, look up BT’s availability checker. You should also check broadband speeds when comparing broadband packages, as connections vary depending on your location. 

What are the different BT broadband packages?

BT offers a range of home broadband packages with both its standard and Infinity services.


Some deals have a cap on monthly internet usage, whilst others are unlimited broadband contracts, while some include the use of a landline and/or access to digital TV channels. TV customers get access to the BT Sport package, which comprises 8 sporting channels featuring some excusive content. If you have a broadband package with BT, you can also watch BT Sport on your computer, phone or tablet, via the firm’s app or online player. But access BT Sports isn’t exclusive to BT broadband, you can access it across other packages too as an add on.

What about extras?

As a BT customer, you’ll have free access to those public Wi-Fi hotspots we mentioned – there are more than 14 million of them worldwide. Just download the relevant app, and you’re ready to use them while you’re out and about.


You’ll also be able to use BT Cloud online storage to save, manage and back up your content. The handy thing about cloud storage is that you don’t need your own computer to access your data. With an internet connection, you can log on from any device, wherever you are.


BT also has a range of internet security and child protection options to help you use the internet safely. BT NetProtect is a free service for BT customers, which helps combat viruses and scams, and warns you if you’re about to visit a suspicious site. Meanwhile, BT Parental Controls let you decide what your family can access at home.


In addition, BT customers can sign up to free email with BT Mail. This gives you unlimited email storage on up to 11 email addresses.


And finally, you can potentially save money at the supermarket with BT! Some of the company’s broadband offers come with free Sainsbury’s gift certificates, which are worth looking out for if you’re thinking of switching to BT. 

What’s BT’s customer service like?

According to Ofcom’s customer service study, 60% of BT customers said they were satisfied with the firm’s overall service in 2014. Connection speed was the main reason for broadband users to contact BT customer service, amounting to 19% of calls. Next up was changes to customers’ packages or service, which accounted for 12% of contacts. 


It’s worth being aware that BT offers a customer service guarantee, which means you might get some money back if the company is late in supplying or repairing a service.

How do I switch?

In keeping with Ofcom rules, BT makes it easy to switch broadband providers. Once you’ve chosen the package that suits you, let BT know, and the rest will be done for you. You may also need to contact your current provider, but the whole process shouldn’t need more than about half an hour of your time. From there, it will usually take up to about two weeks until your BT connection is activated.

Will I save money with BT?

The market is very competitive, so it’s best to do your research before signing up to a new provider. There are usually plenty of offers out there from all the various suppliers.


And that’s where we come in. With, you can easily compare broadband deals for your area, simply by entering your postcode. We’ll list out all the relevant package details, including monthly charges, line rental, speeds, connection costs, download limits and any extras or freebies on offer.


Hit the button above to compare home broadband, and see how much you could save today.

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