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BT is the largest broadband and phone provider in the country, has its own fibre broadband network, and provides millions of Wi-Fi hotspots.
The company offers two types of broadband connection:
BT broadband With download speeds of up to 17Mb, this is generally better suited to lighter home internet use. BT Infinity Available to more than 85% of UK households, this is the brand’s superfast fibre optic broadband service, with speeds of up to 76Mb. This allows several people to be online at the same time, without loss of speed or quality. To find out whether you can get Infinity, look at the availability checker on BT’s website. You should also check broadband speeds when comparing broadband packages, as connections vary depending on your postcode.
BT offers a range of home broadband packages with both its standard and Infinity services.
As a BT customer, you can get:
According to Ofcom’s 2017 customer service study, 79% of BT’s broadband customers said they were satisfied with the service.It’s worth being aware that BT offers a customer service compensation scheme, which means you might get some money back if the company is late in supplying or repairing a service.
It’s quite simple. First, order your broadband package. There’s no need to contact your current provider unless you’re with Virgin Media. In this case, you’ll need to contact both companies to co-ordinate your switch. You’ll be given a switching date and sent your BT Smart Hub by post. It will usually take up to about 2 weeks until your BT connection is activated.
The broadband market is very competitive, so do your research before signing up to a new provider. There are usually plenty of offers from the various suppliers. With Compare the Market, you can easily compare broadband deals for your area simply by entering your postcode, and get a quote in less than 1 minute.
We can list the relevant package details including:
Take a look at some of our guides: