What does BT broadband offer?
BT has its own fibre broadband network and provides millions of Wi-Fi hotspots. The company offers two types of broadband connection:
Standard BT broadband
With download speeds of up to 17Mb, this tends to be better suited to lighter home internet use.
BT Superfast Fibre
Available to more than 85% of UK households, this is the brand’s superfast fibre optic broadband service, with speeds of up to 67Mb. This allows several people to be online at the same time, without loss of speed or quality.
To find out whether you can get Superfast Fibre, look at BT’s availability checker. You should also check broadband speeds when comparing broadband packages, as connections vary depending on your postcode.
See what broadband options are available where you live.
BT TV and broadband
BT offer several TV and broadband bundles, ranging from around £38.99 to £60 a month. Each bundle includes:
- fibre broadband
- average speeds of 50Mb
- BT line rental
- TV box to record up to 300 hours of TV
Whatever you like to watch, you can get any combination of Freeview TV, BT Sport and premium entertainment channels like AMC, National Geographic and E! And with BT TV’s flexible packages, you can change your choice of channels once a month if you want to.
From boxing to WWE, BT Sport offers live streaming, highlights, TV catch up, fixtures, results and news for sports fans. Watch Premier League, Champions League, Europa League and FA Cup football, as well as rugby union, MotoGP, cricket, tennis and hockey.
There are three ways to get BT Sport:
- BT Sport App + broadband
- BT Sport + BT TV + broadband
- BT Sport Monthly Pass – contract-free streaming
You can also add BT Sport channels to Sky TV and Talk Talk TV packages.
BT home phone
Want a home phone? BT offers flexible calling plans that you can add to your BT broadband. From pay as you go to unlimited minutes, all BT home phone packages include voicemail and BT Call Protect to prevent unwanted calls.
BT mobile phone
If you’d rather stay mobile, you can get SIM only or handset deals. BT customers can access five million BT Wi-Fi hotspots, and there’s extensive 4G coverage too.
If you need multiple SIMs, you can add them under the same plan with BT’s Family SIM – or get a Data-only SIM plan for your iPad or tablet.
How do I switch to BT broadband?
It’s quite simple. First, order your broadband package. There’s no need to contact your current provider unless you’re with Virgin Media. In this case, you’ll need to contact both companies to co-ordinate your switch.
You’ll be given a switching date and sent your BT Smart Hub by post.
It will usually take up to about two weeks until your BT connection is activated.
How to save with BT deals
There are so many packages and deals out there. This means you should be able to choose exactly what you want from your home broadband, instead of paying for things you don’t want or need.
The broadband market is very competitive, so do your research before signing up to a new provider. With Compare the Market, you can easily compare broadband deals for your area.
We’ll list all the relevant package details, including:
- monthly charges
- line rental, speeds
- connection costs
- download limits
- any extras or freebies on offer
Frequently asked questions
What are the different BT broadband packages?
BT offers a range of home broadband packages with both its standard and Infinity services.
Some deals have a cap on monthly internet usage, while others are unlimited broadband contracts. Some include the use of a landline and/or access to digital TV channels.
TV customers can get access to the BT Sport package, featuring exclusive coverage of UEFA football, and UK Premier League football games.
If you add BT TV to your broadband package, you can get access to a wide range of channels, and watch your favourite shows when you’re out and about using the BT TV app.
What about extras?
As a BT customer, you can get:
Free access to public BT Wi-Fi hotspots – there’s more than five million of them in the UK. Just download the BT Wi-Fi app, and you’ll be ready to use them while you’re out and about.
BT Cloud online storage – to save, manage and back up your data. The handy thing about cloud storage is that you don’t need your own computer to access your data. With an internet connection, you can log on from any device, wherever you are.
Online security as standard – BT Parental Controls can help you stay in control of what your family can access online. BT Virus Protect can safeguard your devices against viruses and other attacks, while BT Web Protect can warn you if you’re about to visit a harmful website.
BT Mail – BT customers can sign up to free email with BT Mail. This gives you unlimited email storage for up to 11 email addresses. But remember, if you change providers, it could be difficult to keep the email address.
My BT app – manage your BT account on the move using the app.
What’s BT’s customer service like?
According to Ofcom’s 2019 customer service study, 80% of BT’s broadband customers said they were satisfied with the service.
It’s worth being aware that BT offers a customer service compensation scheme, which means you might get some money back if the company is late in supplying or repairing a service.
John Lewis Broadband
From the Digital team
What our expert says...
“BT is one of the leading, premium brand, TV and phone providers in the UK. They might not be the cheapest, but they do offer a lot of flexibility. You can pick and choose exactly what you need (and pay for) from them, whether that’s super-fast broadband, entertainment TV, live sport or data-only SIM deals.”