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Comparing broadband providers

There are plenty of cheap broadband deals out there. But if you’re thinking of switching provider, getting a great price isn’t always the main priority. You’ll also want to check download speeds, data limits, and whether or not to bundle your phone and broadband, and even you’re TV, into one package.


You can easily compare broadband packages with But we’ve also taken a closer look at what each of the leading broadband providers brings to the table.


This page is all about Plusnet broadband, so continue reading for the details. For other providers, click here.

What does Plusnet offer?

Plusnet is a Yorkshire-based internet service provider that’s proud of its regional heritage, and promotes itself as being straightforward and affordable.


BT-owned but independently run, Plusnet offers a range of broadband deals, some of which include phone and/or TV. If you decide to get both your landline and broadband from Plusnet, you’ll get a reduced monthly broadband rate for as long as you keep your phone service with them.


Do bear in mind, though, that as with most providers, you’ll need to pay line rental on top of your monthly broadband tariff. 


The cream of the Plusnet crop is its superfast fibre optic broadband service. Unlimited Fibre Extra gives you download speeds of up to 76 Mbit/s and, like all their packages, includes unlimited downloads with no usage limits. Unlimited Fibre is cheaper, but offers slower speeds (up to 38 Mbit/s).


If you don’t need the speeds that fibre optic broadband offers – or if fibre connections aren’t available where you live – then Plusnet offers an ADSL connection that provides up to 17 Mbit/s.

What type of packages can I get?

So what about Plusnet’s packages. If you choose a broadband and phone package on Plusnet’s fibre optic network, you can get a free YouView TV box, which gives you access to its TV packages. Or for £50, you can upgrade to a YouView TV+ recorder. Postage and packing cost extra whichever box you opt for.


There’s a basic monthly subscription for YouView TV, which includes Freeview channels and on-demand content, as well as the Plusnet Entertainment and BT Sport Lite channel packs. You can add on more channel packs to suit you – including Kids, HD, Entertainment Plus and the full BT Sport package.

What about extras?

All Plusnet packages come with wireless routers – though again, you’ll need to pay for postage and packing. And all customers get access to UK-based phone or online support 365 days a year.


As you’d expect, there are more extras on offer for bundling in more services. For example, with a Plusnet fibre broadband and phone package, you’ll save the £50 activation fee. You’ll also get an online problem-solving tool called Plusnet Assist, as well as Plusnet SafeGuard parental control software. What’s more, a Plusnet Protect security package comes with Unlimited Fibre Extra.


Similarly, ADSL broadband and phone packages include free activation (a £25 saving this time), as well as Plusnet Protect, Plusnet Assist and Plusnet SafeGuard.


With broadband only deals, you pay a one-off installation fee, and lose out on access to Plusnet Assist.

What’s Plusnet’s customer service like?

Plusnet has picked up a few awards for customer service in its time. An independent surveys scored its customer satisfaction higher than Sky, Virgin and TalkTalk.

How do I switch to Plusnet?

As part of BT, Plusnet uses the Openreach telecoms network, which should make switching a simple process if you’re not moving from a cable provider. If you’re currently with Sky, BT, TalkTalk, or any other ADSL or fibre supplier, switching is now a ‘one touch’ process. Basically, sign up with Plusnet and they’ll do the rest.


If you’re moving from Virgin Media or another cable provider, you’ll need to contact your old supplier to cancel your service. Plusnet recommends doing this after receiving your aviation date for your new service. 

Could I save money by switching to Plusnet?

Possibly, yes. The best broadband deal for you will depend on where you live, and what sort of broadband package you’re after. There are lots of providers vying for your business, so keep your eye out for their offers, as they’re constantly changing. And remember, there’s more to broadband than price.


Enter your postcode at, and you can check out the broadband deals available in your area – including broadband only, phone and broadband deals, and TV packages. You’ll see providers and their current deals, so you can easily compare monthly charges, speeds, download limits, connection costs, and any freebies on offer.


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