What if the burst pipe is a mains water pipe?
If a mains water pipe bursts and cuts off your water supply, the water company must restore your supply within 12 hours. If it’s a strategic main pipe, that time limit extends to 48 hours but your water company has certain obligations. For instance, it has to tell you:
• where you can access an alternative water supply
• when it will have your supply up and running again
• who to call for more information.
If your water company doesn’t fulfil these obligations, you could be entitled to compensation – £20 for the first 24 hours and £10 for every extra day that you’re without a mains water supply.