My pipes are frozen. What should I do?
There are a few steps you can take, if you find your pipes have frozen:
- Turn the water supply off at your stopcock.
- Try thawing the pipes with a hot-water bottle or hairdryer, but never pour boiling water directly onto a frozen pipe as this itself may cause a crack.
- Turn off your water and central heating, then call an emergency plumber.
- Call your insurance provider. Most have a 24-hour helpline, so you can reach them at any time of the day or night.
Acting quickly is the best way to prevent the potential damage caused by a burst pipe. For that reason, it’s a good idea to make sure you know where your stopcock is, ahead of time.