Will I lose service during the switch?
Not normally. Switching broadband suppliers is a lot smoother than it used to be and in many cases you should be able to switch with little or no interruption in service. Your new provider will advise you when the switch will happen and if you will experience any loss of service.
If you're only switching your broadband (and keeping your existing telephone line) – you should only experience a few minutes of downtime as the switch automatically takes place.
If you're also switching landline providers – it’s worth checking with your new provider that there’s no additional downtime. This way if there is, you can make plans to minimise the effects of any disruption to you.
If you're switching between completely different types of broadband (such as cable broadband from Virgin to a fibre-optic service from BT or vice versa) – your old service cannot be switched automatically and must be fully cancelled and replaced with a new service.
However, with good planning, you can still minimise downtime during the switch. There’s no reason why your old connection has to be switched off before your new service can be activated. You could simply leave both running until you’re happy. (Just be mindful of any cancellation notice that you have to give.