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Virgin broadband deals


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Virgin broadband deals

Frequently asked questions

  • What does Virgin Media broadband offer?
  • What type of Virgin Media broadband packages can I get?
  • What type of Virgin Media home phone packages can I get?
  • What type of Virgin Media TV packages can I get?
  • What type of Virgin Media mobile and tablet packages can I get?
  • Does Virgin Media come with any extras?
  • What’s Virgin Media’s customer service like?
  • How do I switch to Virgin Media broadband?
  • Will I save with Virgin Media broadband?

What does Virgin Media broadband offer?

Virgin Media is known for: 

  • VIVID – a superfast fibre optic broadband service, which uses a different type of cable to Sky and BT. You can choose from four download speeds:
    1. VIVID 50 (average speed 54 Mbps)
    2. VIVID 100 (average speed 108 Mbps)
    3. VIVID 200 (average speeed 213 Mbps)
    4. mega speedy VIVID 350 (Average speed 362 Mbps)
  • its DOCSIS® 3 fibre optic technology, which can deliver speeds of up to 350 Mbps
  • added extras – regardless of which connection you choose you’ll get a host of extras thrown in, including internet security with Web Safe and F-Secure Safe, 10 Virgin Media Mail email addresses and WiFi on the London Underground.

But, before you sign up, it’s also worth noting that:

  • Broadband isn’t truly unlimited, so despite having access to some great speeds you may find that traffic management causes your connection to slow at peak times, like many other broadband suppliers. If you don't want this, avoid providers that say 'fair usage applies'.
  • Virgin Media offers limited public WiFi – rivals like BT have public hotspots that customers can use.

To find out whether Virgin Media is available at your home, simply select the deal you’re interested in and enter your full address. 

Remember that internet speed will depend on your location, so it’s best to do a broadband speed check when comparing broadband packages.

And if you have any non-Virgin Media technology in your home,  Gadget Rescue fixing any issues. It’s a 24/7 chargeable support service for all Virgin Media customers. 

What type of Virgin Media broadband packages can I get?

If you want to combine Virgin Media broadband with a TV or home phone package, there are several bundles available that could work out cheaper than buying services separately. 

Virgin’s VIP (Very Impressive Package) bundle combines:

  • Full House TV with Sky Sports HD and Sky Cinema HD plus box sets
  • VIVID 350 fibre broadband  
  • Talk More Anytime phone package  

The more budget-friendly Full House bundle brings together 

  • Full House TV – with 230 channels including BT Sport and top Sky channels in HD
  • VIVID 200 fibre broadband
  • Talk Weekends phone package

Sports fans may prefer to upgrade to Full HouseTV + Sports bundle brings together 

  • Full House TV – with all Sky Sports channels and all the BT Sport channels in HD
  • VIVID 200 fibre broadband
  • Talk Weekends phone package

Film fans could choose the Full House Movies bundle with

  • Full house TV + Sky Cinema HD
  • VIVID 200 fibre broadband
  • Talk Weekends phone package

Mix TV offers a wider range of TV channels than just the free to air with:

  • Mix TV with over 150 channels including Sky 1 and Fox
  • VIVID 200 fibre broadband
  • Talk Weekends phone package

Virgin's best value contracts include the Player bundle with

  • 138 free to air channels and players  
  • VIVID 100 broadband  
  • Talk Weekends phone package

You can also add extras, like a mobile SIM, to any bundle. Virgin may change and update the packages it offers from time to time.

Set up fees may apply. 

What type of Virgin Media home phone packages can I get?

Virgin Media’s home phone including line rental comes with several phone packages to choose from, including : 

  • Talk Weekends* inclusive weekend calls to UK landlines, Virgin mobile numbers and 0870 numbers – this is included in all phone bundles
  • Talk More Weekends* – as Talk Weekends, then for an extra £1 a month you add on inclusive weekend calls to UK mobiles and 0845 numbers
  • Talk More Evenings and Weekends* – for an extra £5 a month you get inclusive evening and weekend calls to UK landlines and UK mobile numbers, plus inclusive evening and weekend calls to 0870/0845 numbers
  • Talk More Anytime* - Enjoy inclusive anytime calls to UK landlines and UK mobile numbers, plus inclusive calls to 0870/0845 numbers for £8 more a month
  • Talk More International Anytime* Get inclusive anytime calls to UK landlines, UK mobile numbers, all 08 numbers, and 30 popular international destinations – all for just £15 extra a month

Whichever package you choose, Virgin offers a number of free calling features including Number Recall, Number Withheld and voicemail.

* Terms apply. Service and access charges may be added. Check the details of calling costs carefully for any bundle you are considering.

What type of Virgin Media TV packages can I get?

With Virgin Media TV, you can choose from Player (138 channels), Mix (239 channels), Full House TV (332 channels) and VIP (370 channels). Plus, there’s always the option to add extras, like Sky Cinema, Sky Sports and BT Sports.

What’s more, you’ll get to watch on-demand and catch up TV as well as Virgin TV Anywhere, which lets you watch your favourite programmes wherever you are.

Virgin Media also offers bundles including its TiVo ‘smart TV’ service. TiVo offers some of the most up-to-date smart TV features around – you can record up to six shows at the same time, so need never miss an episode again.

What type of Virgin Media mobile and tablet packages can I get?

Virgin Media has a variety of SIM only, mobile phone and tablet deals to choose from.

With Virgin Mobile you can:

  • access WiFi at over two million hot spots across the UK
  • Roam like Home and use your UK minutes, text and data allowance in 43 EU destinations
  • rollover your unused data
  • message data-free on Facebook Messenger, Twitter and WhatsApp
  • be flexible and change your plan month to month as needed.

Does Virgin Media come with any extras?

There are some nice benefits included when you become a Virgin Media customer.

  • TV on the go: That’s Virgin's name for TV Go, TV Control, the Sky Cinema app and the Sky Sports apps. They let you watch TV online on your computer, tablet or phone. You can also manage your TiVo remotely, recording your favourite shows while on the move.
  • No charge for servicing and repairs: Virgin Media doesn’t charge for any service or repairs if its equipment breaks down. 
  • Stay connected with Virgin Media WiFi: Their inclusive on-the-go WiFi service connects customers to WiFi hotspots. It’s available to download at the App store and Google Play. 
  • WiFi on London Underground: Seamlessly connect to WiFi at 250 stations via the Virgin Media WiFi app.

Virgin Media broadband customers can also get:

  • Internet security toolkit: Virgin Media offers a complete help and security suite, with parental controls, and protection from viruses, identity theft and malicious websites.     
  • Free Snapfish photo prints: New and existing broadband customers can get up to 100 free prints a month for a year when they sign up.
  • Up to 10 email address for your home: Sign up to Mail and you'll get up to 10 email addresses. As Mail is web-based, you don't have to be at home to check your emails.

What’s Virgin Media’s customer service like?

Virgin Media broadband customers were more likely to recommend the provider to a friend, according to Ofcom’s 2017 survey of customer service in the telecoms sector. And the company was the only provider with above-average customer satisfaction for broadband speeds. 

How do I switch to Virgin Media broadband?

Switching to Virgin Media is done in four steps.

  1. Pick your Virgin Media package.  
  2. Place your order. Virgin will give you potential installation dates before you do so.
  3. Contact your provider to cancel your services.  
  4. Get started with your free QuickStart pack or have a Virgin Media engineer set everything up for you.

Will I save with Virgin Media broadband?

The broadband market is very competitive, so do your research before signing up with a new provider. There are usually plenty of offers from the various suppliers.

With Compare the Market, you can easily compare broadband deals for your area simply by entering your postcode, and compare broadband deals in less than 1 minute. 

We can list the relevant package details including: 

  • monthly charges
  • line rental
  • average speeds
  • connection costs
  • download limits  
  • any extras or freebies on offer

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