Why does CUE exist?
CUE started life to prevent multiple fraudulent insurance claims. It’s a central point of information where insurance providers can check customers’ claims and insurance history, and means that individuals can’t get away with non-disclosure of key information (you know, just in case that previous claim slipped your mind).
CUE keeps records of any reported incident and not just those that have resulted in claims – whether that’s to do with cars, homes, personal or industrial injuries. It’s estimated that there are more than 32 million records on file and about 13 million of those concern cars.
But CUE isn’t there just to keep record of misdemeanours and unfortunate incidents; it’s a powerful tool in protecting policyholders from anyone who might be tempted to commit fraud. Insurance fraud cost the rest of us £1.32 billion in 2014 and adds about £50 to our annual insurance bill. From an admin perspective, it also means a more efficient service as insurance providers don’t have to go through the detail of every single incident from the dawn of time with you.