Compare quotes for Dial Direct car insurance today.
Why get car insurance from Dial Direct?
Dial Direct has helped over three million customers get cover for their vehicles and homes. So, it’s fair to say it has a lot of experience.
Dial Direct offers different levels of car insurance cover so you can find a policy tailored to your needs. Comprehensive cover includes a range of features, and no matter what cover level you choose, you’ll get RAC breakdown cover included as standard.
Dial Direct also offers:
- Van insurance – with all levels of cover, you’ll get RAC breakdown cover and motor legal protection as standard.
- Home insurance – including buildings and contents insurance, either separate or combined.
How to contact Dial Direct
Dial Direct customers can manage many aspects of their car insurance policy online, using the self-service portal and web chat. You can also contact them by email, in writing or on the phone.
Call 0344 412 2137 to speak to Dial Direct customer service. The helpline is open Monday to Friday 8am-8pm; Saturday 8am-6pm and Sunday 10am-4pm.
There’s also a 24/7 claims helpline: 0344 412 2142.
See all Dial Direct contact details.
What types of car insurance can I get with Dial Direct?
Dial Direct provides:
- Car insurance for a single car
- Business car insurance
You can choose between:
These come in two car insurance packages: Standard or Premier. Premier car insurance, rated 4 stars by Defaqto, includes Motor Legal Protection and Roadside and Recovery Breakdown cover.
Comprehensive policies can include:
Courtesy car cover
A replacement car to use while yours is being repaired.
Breakdown cover
UK roadside assistance and recovery provided by RAC.
Uninsured driver promise
To cover your excess if your car is damaged in an accident caused by an uninsured driver.
Audio equipment
Could cover the cost of repairing or replacing your car’s stereo, satnav or infotainment system.
Personal accident
Compensation if you or your partner are killed or suffer a serious injury caused by a car accident.
Replacement locks
To cover getting new locks fitted and new keys if yours are stolen.
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Rated excellent on Trustpilot
Rated Excellent by 46,646 people[2]
[1] Correct as of September 2024.
[2] As of October 1st 2024, Compare the Market had an average rating of 4.8 out of 5 from 52,401 people who left a review on Trustpilot. The score 4.8 corresponds to the Star Label ‘Excellent’.
What Defaqto star ratings do Dial Direct insurance policies get?
Dial Direct’s comprehensive Standard and Premier car insurance products have a 4-star rating from Defaqto.
Defaqto ratings can help you understand and compare the quality of an insurance product before you buy, with 5 stars given to the highest rated, and 1 star to the lowest.
How well is the provider reviewed on Trustpilot?
Dial Direct is rated 4.4 out of 5 by Trustpilot. At the time of writing that score was based on 20,407 customer reviews. The score 4.4 corresponds to the label ‘excellent’.
Frequently asked questions
Can I cancel a policy with Dial Direct?
You can cancel your car insurance at any time during your policy but there are fees involved. If you cancel within 14 days of buying the policy, you’ll need to pay a cancellation fee of £30 and a proportional amount for any time the policy was active.
If you cancel after the 14-day cooling off period, you’ll be charged a fee of £45 but you should get a refund for any time left on the policy.
Who underwrites policies from Dial Direct?
Dial Direct is part of BISL Limited, an insurance broker whose policies are underwritten by a panel of insurance providers – for example, Ageas Ltd, AXA Insurance UK PLC and SCOR UK Company Limited. Motor legal protection cover is underwritten by RAC Insurance Ltd, and Keycare cover is underwritten by Ageas Insurance Ltd.
Is it possible to add other drivers to a Dial Direct insurance policy?
Subject to your insurer, you can add additional drivers to your Dial Direct car insurance policy.
Does Dial Direct offer black box insurance?
Dial Direct doesn’t offer black box insurance, also known as telematics insurance. If you’re new to driving and looking to save money on your car insurance premiums, read our guide to see if black box car insurance could help.
Does Dial Direct offer pay-as-you-go insurance?
Dial Direct doesn’t currently offer pay-as-you-go car insurance.
Does Dial Direct offer van insurance?
Dial Direct offers van insurance for both private and commercial use.
You can add additional cover to a Dial Direct van insurance policy, including:
- A guaranteed replacement van
- Tools and van contents cover
- Key cover.