Booking an ABTA holiday
Booking through an ABTA travel agent is a good way of carrying out some vetting on your travel provider. Don’t take anything for granted though.
Though ABTA try to ensure their members are financially sound, some do fail. As with most purchases, make sure you acquire and keep a receipt for the money you’ve paid for your holiday.
If you’ve bought a package holiday, it’s simple – your flights and holiday will be included on just the one receipt.
If services are provided by more than one company, make sure you keep all the receipts, so you can see how much each service has cost.
If your travel company goes bust before you go on holiday, you’ll have two options:
- carry on as planned – just because your travel agent has gone, your flight and accommodation bookings may still be fine. You’ll need to contact the tour operator, airline or hotels yourself to check
- contact your agent for help – if it’s your tour operator rather than your travel agent that has gone out of business
If you made a booking with a company that’s gone out of business and they’re an ABTA member, you may be able to make a claim to ABTA. This is where your receipts are required – check out their website for more details on how to register a complaint.