What evidence will I need when making a claim?
If any of your belongings are lost or stolen, you’ll have to file a crime report at the nearest police station. Read our guide in the event your passport is stolen.
You’ll also need to have supporting evidence for your claim, such as receipts, for anything that’s been stolen or lost. If you’re claiming for a delayed flight, you’ll need proof that you bought a ticket for that particular flight, such as a boarding pass. If your luggage has been lost at the airport, request a ‘property irregularity form.’
If you’re claiming for medical expenses then you’ll need a medical form from your GP. It’s important you keep a record of any conversations/emails you have with the insurance provider, in case there’s any dispute with your claim.