Comparing after you claim
Our latest research also reveals that almost half (44%) of drivers who made a claim saw their insurance premiums increase at the time of renewal, and switched as a result. In fact, over a quarter (29%) of drivers said that they switched provider soon after having made a claim.
The combination of price hikes and poor customer service during the claims process is leading to a wave of switching. The majority (64%) of claimants who switched after a claim felt that better value was available on the market and almost half (44%) were not prepared to pay the significantly increased premium following their claim at the time of renewal.
Despite the fact that, according to consumer opinions, only 32% of claims involved a driver who is at fault, a quarter (24%) of claimants did not feel that their account of the incident was believed by their claims handler.