Julie Daniels

Head of Customer Operations at Compare the Market

Motor insurance expert

Julie is passionate about delivering a great customer experience and rewarding people for saving on their insurance through our loyalty and rewards programme. She’s spoken to the media, including outlets like Sky News, about car and home insurance, as well as our Meerkat rewards scheme.

Julie’s background

“I’ve worked in the industry for over 20 years. I’ve worked as both a motor and home insurance product owner, as well as managing providers and partner relationships. More recently, I’ve been delivering our great customer loyalty programme and leading our customer services operation.

Outside of work, Julie’s a keen swimmer and runner who loves to get outdoors!”

Julie’s goal

“Customer satisfaction is always at the heart of what I deliver. My goal is to help people make great financial decisions and to provide the most loved loyalty scheme in the UK.”

Julie’s experience

Julie at Compare the Market

Head of Customer Service and Operations

In her current role, Julie is a spokesperson for Compare the Market for car insurance and other motor products. Her role as Head of Customer Service and Operations is to ensure all customers receive outstanding service and support throughout their time with comparethemarket.com.

Head of Customer Rewards and Partnerships

As Head of Rewards and Partnerships Julie was the owner of the customer rewards and operations strategy, with accountability for all associated partnerships and suppliers.

Head of Motor Insurance

During her time as Head of Motor Insurance at Compare the Market, Julie was responsible for co-ordinating all motor products, including car insurance, van insurance and motorbike insurance. She led the customer proposition for those products, as well as leading the digital customer journey.

Head of Home Insurance

As Head of Home Insurance, Julie led the customer proposition to drive first-class performance. Her primary objective was to help customers find better cover and save money on their home insurance policy through our comparison service.

Associate Director for Product Delivery

In this role, Julie oversaw the strategic development of core insurance products, including home and car insurance. She was accountable for the leadership of multiple product teams and for the optimisation of their performance across all channels.

Endorsement

Anna McEntee — Home, Travel and Pet Insurance expert

"I had the pleasure of working with Julie for the past five years at Compare the Market. Julie stands out for her passion to deliver good customer outcomes.

Julie’s team excels in providing exceptional customer service for car insurance. Her deep knowledge combined with customer focus and empathy makes complex insurance matters understandable for everyone."

Julie Daniels commenting on...

What’s happening to car insurance premiums in the UK?

“As inflation hit the UK economy hard, car insurance premiums rose sharply in 2022 and through 2023. According to our data, comprehensive car insurance cost £570 in September 2022. Fast forward to the end of 2023 and it had almost doubled to £950.

However, the summer of 2024 has brought better news for drivers. Premiums have fallen steadily throughout the year, with comprehensive cover costing £776 in September.”

Getting cheap car insurance for new drivers

“The make and model of car you drive also has an impact on how much insurance you pay. Each car is assigned an insurance group from 1 to 50, with the cheapest cars to insure falling into the lowest groups. If you’re a new driver, it’s worth bearing this in mind when choosing your first car.”

Is black box car insurance cheaper?

“There’s evidence to show that having a black box in the car can help drivers to be more aware and drive more safely. Plus, a telematics policy can be the cheaper option, and not just for younger drivers. Whatever your age, but particularly if you’re a young driver, it’s well worth comparing to see if a telematics policy is right for you.”

Julie Daniels in the press...

Independent: Shocking rise in average car insurance cost for newly-passed 17-year-old driver

“Newly-passed 17-year-olds must now pay more than £3,000 on average for their first year’s car insurance. This will put substantial strain on their or their parents’ finances. However, premiums for new motorists with no claims should then hopefully fall in subsequent years.

She added: “As the cost of car insurance continues to increase, it may force some potential young motorists to delay learning to drive. For those eager to get on the road sooner, choosing a telematics policy may be a good option for some young motorists, whose premium could be reduced if they demonstrate they are a safe driver.”

Mirror: DVLA to fine drivers £5,060 for 'failing to report' three common things with their car

"No matter how minor the modifications are, any alterations to a car can potentially impact the cost of your car insurance. Often it will cost more to insure a modified car because of factors such as: greater possibility of theft, higher risk of speed-related accidents, or simply because your car has increased in value and repairs may now cost more."

Sky News: Bad news for young drivers with automatic-only licences, experts warn

"The increasing cost of car insurance is concerning for young drivers across the board, particularly those who have only learnt to drive automatic cars," the comparison site's motor insurance expert Julie Daniels said.

These drivers face paying over £900 more this year to insure their car."

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